Scheduling Supervisor

Culligan Quench

Job Location:

Grapevine, TX - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

About Culligan Quench

Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan

Theres nothing more fundamental to life on Earth than water. At Culligan we believe transforming water can transform the world. Thats why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work at home and on the go. With expertise across service science and sustainability Culligan turns water you can live with into water you can love. For more information visit .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do whats right

Consistently deliver exceptional results

Position Summary

The Scheduling Supervisor leads a team of 812 Scheduling Representatives overseeing the daily management of all schedulingactivity. This role ensures work orders are scheduled within SLA and routed efficiently to maximize technician productivity.

The Supervisor is accountable for daily operational excellence consistentcoachingand development of their team and driving measurable improvement in scheduling performance. They partner cross-functionally with Customer Care and our Field Service teams to resolve issues improve processes and strengthen overall operational efficiency and service delivery.

WHAT SUCCESS LOOKS LIKE

Within the first90 days a successful Supervisor will:

Build rapport and trust with their team through consistent 1:1s clear expectations and transparent feedback

Achieve ormaintainteam KPIs related to scheduling performance including SLA adherence missed appointments and work order management

Identifyunderperforming markets and develop targeted action plans for improvement

Demonstrate measurable gains in scheduling efficiency and a reduction in service-impacting issues

Reduce escalations by proactivelyidentifyingand closing skill gaps within the team

Partner with peers and leadership to contribute to at least one process improvement initiative

Establish a consistent cadence of documented 1:1s to track coaching and development progress

RESPONSIBILITIES

Team Leadership & Development

Supervise mentor and develop a team of 812 Scheduling Representatives

Deliver regular coaching review scorecards conduct performance reviews and support individual development plans

Act as subject matter expert to support process and system improvements

Participate in special projects as needed to improve customer experience

Balance workload distribution based on volume capacity priority work orders and shifting business priorities

Serve as the first point of escalation for customer and employee issues ensuring fast and effective resolution

Performance & Quality Management

Track key scheduling KPIs including SLA adherence missed appointments and work order aging

Reinforce the daily Scheduler Checklist to drive consistency and enforce SOPs

Identifytraining needs and process gaps; conduct audits of scheduling quality and accuracy

Participate in FSM/Scheduler daily calls as needed to support market performance

Reinforce accountability through consistent feedback and follow-up

Interpret performance reports toidentifytrends coach to gaps and recognize top performers

Operational Execution

Manage daily administrative functions including attendance tracking scheduling oversight and case queue management

Ensure team compliance with company policies procedures and applicable regulations

Review and act on missed appointments aging work orders and rescheduling trends throughout the day

Ensure schedules areoptimizedfor technician efficiency and meet customer commitments

Proactively flag and communicate operational risks to leadership and cross-functional partners

Process Improvement & Collaboration

Identifyopportunities to improve scheduling efficiency reduce reschedules and streamline workflows

Support updates to SOPs routing logic and scheduling guidelines
Conductreporting audits and operational reviews as needed

REQUIREMENTS

Experience

3 years of experience in schedulinglogistics field service coordination or operations leadership

Demonstratedtrack recordof coaching teams to achieve KPI targets

Experience delivering performance feedback and conducting formal performance conversations
Hybrid work model:Remote work 2 days a week In King of Prussia PA or Grapevine TX office 3 days a week

Skills & Competencies

Strong problem-solving skills with the ability to stay composed and make sound decisions under pressure

Clear and professional communication skills verbal written and one-on-one coaching

Proficiencyin Salesforce and Microsoft Office

Ability to interpret performance dashboards and reports to drive data-informed decisions

Skilled in conflict resolution and escalation management for both customer and employee situations

Highly organized detail-oriented and accountable able to manage multiple priorities simultaneously

Experience with or willingness to adopt quality monitoring tools and customer satisfaction measurement frameworks

Preferred

Frontline leadership training or certification (e.g. Ken Blanchard Franklin Covey or internal programs)

Familiarity with NPSmethodologyand customer retention practices
Experience with Power BI

What We Offer

Medical Dental Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits
Career progression opportunities
Coaching and professional development

$60000 - $70000 a year

Quench offers competitive salary and benefits and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Applicants

Beware of fake job offers falsely claiming affiliation with our company.

We never request banking details or other personally identifiable information during interviews.

Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

Official emails are from our domain. Our approved emails will come from @.

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench please contact us immediately at emailprotected.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

Manager

About Culligan QuenchCulligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions...