Customer Support Specialist KSMO Region
Share
Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Whats in it for You
- Entry-level opportunity with hands-on training and ongoing support
- Build strong professional phone and customer service skills in a healthcare environment
- Be part of a collaborative team-oriented call center
- Opportunity to grow within a customer-focused healthcare-driven organization
- Meaningful work supporting hospitals and healthcare customers
- Competitive compensation and a comprehensive benefits package
What You Will Do in This Role
- Handle heavy daily phone volume serving as a primary point of contact for customers
- Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
- Use strong verbal communication and active listening skills to clearly understand customer needs
- Provide professional patient and confident phone support in every interaction
- Accurately enter orders customer information and call details into company systems
- Route service requests and orders to the appropriate service centers and internal teams
- Follow established procedures to research and help resolve product or service issues ensuring proper follow-up
- Learn Agilitis products and services and know when to escalate or route specialized questions
- Identify opportunities to offer additional products or services and share qualified leads with sales teams
- Support billing and collections activities including purchase order numbers invoice requests and billing questions
- Assist service centers with basic administrative and office support tasks as needed
- Participate in training quality and process improvement activities
- Support and learn from experienced Customer Service Representatives on the team.
What You Will Need for This Role
- High School Diploma or two (2) years of equivalent experience required
- Previous experience in a high-volume call center environment preferred
- Ability to multitask prioritize and manage time in a fast-paced phone-heavy role
- Healthcare industry experience or knowledge preferred
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular full-time non-union employees including: health insurance options for Medical Dental & Vision plans Short- and Long-Term Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application please contact
Primary Job Location:
St Louis Service CenterAdditional Locations (if applicable):
Springfield DistrictJob Title:
Customer Service Representative IICompany:
Agiliti
Location City:
HazelwoodLocation State:
MissouriRequired Experience:
IC
