Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure safe reliable and readily available equipment for patient care. We partner with hospitals and health systems nationwide to improve operations and support better patient outcomesone customer interaction at a time.
ONSITE - Can be located at our Service Center in Earth City OR Springfield
Monday - Friday 8a-4:30p
$20/hour
Whats in it for You
Entry-level opportunity with hands-on training and ongoing support
Build strong professional phone and customer service skills in a healthcare environment
Be part of a collaborative team-oriented call center
Opportunity to grow within a customer-focused healthcare-driven organization
Meaningful work supporting hospitals and healthcare customers
Competitive compensation and a comprehensive benefits package
What You Will Do in This Role
Handle heavy daily phone volume serving as a primary point of contact for customers
Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
Use strong verbal communication and active listening skills to clearly understand customer needs
Provide professional patient and confident phone support in every interaction
Accurately enter orders customer information and call details into company systems
Route service requests and orders to the appropriate service centers and internal teams
Follow established procedures to research and help resolve product or service issues ensuring proper follow-up
Learn Agilitis products and services and know when to escalate or route specialized questions
Identify opportunities to offer additional products or services and share qualified leads with sales teams
Support billing and collections activities including purchase order numbers invoice requests and billing questions
Assist service centers with basic administrative and office support tasks as needed
Participate in training quality and process improvement activities
Support and learn from experienced Customer Service Representatives on the team.
What You Will Need for This Role
High School Diploma or two (2) years of equivalent experience required
Previous experience in a high-volume call center environment preferred
Ability to multitask prioritize and manage time in a fast-paced phone-heavy role
Healthcare industry experience or knowledge preferred
This job description is not intended to cover every duty or responsibility. Other tasks may be assigned as needed to support business operations.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular full-time non-union employees including: health insurance options for Medical Dental & Vision plans Short- and Long-Term Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application please contact
Primary Job Location:
St Louis Service Center
Additional Locations (if applicable):
Springfield District
Job Title:
Customer Service Representative II
Company:
Agiliti
Location City:
Hazelwood
Location State:
Missouri
Required Experience:
IC
Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure safe reliable and readily available equipment for patient care. We partner with hospitals and health systems nationwide to improve operations and support better patient outco...
Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure safe reliable and readily available equipment for patient care. We partner with hospitals and health systems nationwide to improve operations and support better patient outcomesone customer interaction at a time.
ONSITE - Can be located at our Service Center in Earth City OR Springfield
Monday - Friday 8a-4:30p
$20/hour
Whats in it for You
Entry-level opportunity with hands-on training and ongoing support
Build strong professional phone and customer service skills in a healthcare environment
Be part of a collaborative team-oriented call center
Opportunity to grow within a customer-focused healthcare-driven organization
Meaningful work supporting hospitals and healthcare customers
Competitive compensation and a comprehensive benefits package
What You Will Do in This Role
Handle heavy daily phone volume serving as a primary point of contact for customers
Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
Use strong verbal communication and active listening skills to clearly understand customer needs
Provide professional patient and confident phone support in every interaction
Accurately enter orders customer information and call details into company systems
Route service requests and orders to the appropriate service centers and internal teams
Follow established procedures to research and help resolve product or service issues ensuring proper follow-up
Learn Agilitis products and services and know when to escalate or route specialized questions
Identify opportunities to offer additional products or services and share qualified leads with sales teams
Support billing and collections activities including purchase order numbers invoice requests and billing questions
Assist service centers with basic administrative and office support tasks as needed
Participate in training quality and process improvement activities
Support and learn from experienced Customer Service Representatives on the team.
What You Will Need for This Role
High School Diploma or two (2) years of equivalent experience required
Previous experience in a high-volume call center environment preferred
Ability to multitask prioritize and manage time in a fast-paced phone-heavy role
Healthcare industry experience or knowledge preferred
This job description is not intended to cover every duty or responsibility. Other tasks may be assigned as needed to support business operations.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetic information marital status status as a veteran military service or any other characteristic protected by applicable federal state or local civil rights addition Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required Agiliti will provide specific directions and cover the expense at a participating clinic. Please note this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular full-time non-union employees including: health insurance options for Medical Dental & Vision plans Short- and Long-Term Disability plans Flexible Spending Accounts Health Savings Accounts Life Insurance Options Paid Time Off 401K Saving Plan with employer match Employee Discounts Tuition Reimbursement Daily Pay program Employee Assistance Program and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application please contact
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