About Our Job

STAR Clinical Services Supervisor

With competitive pay great benefits and endless opportunities working for the City and County of Denver means seeing yourself working with purpose for you and those who benefit from your passion skills and expertise. Join our diverse inclusive and talented workforce of more than 11000 team members who are at the heart of what makes Denver Denver.

This is a position with an expected end date of 12/31/2028 and the potential to be extended.

This position requires a drug screen prior to start date.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $74276.00 - $110000.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year 11 paid holidays 1 personal holiday and 1 volunteer day per year
• Competitive medical dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace this position you can expect to work in various locations around the Denver Metro with a primary office space located at 12025 E 45th Ave. Denver CO 80239.

This position will regularly work either Sunday through Wednesday or Wednesday through Saturday.

What Youll Do

The Denver Department of Public Health and Environment (DDPHE) is the Citys accredited public health agency promoting healthy people healthy pets and a sustainable environment through education engagement and enforcement. The department is funded by the General Fund Enterprise Funds Special Revenue Funds and a mix of state federal and private grants and donations. Services are delivered through the eight divisions listed below. To learn more about DDPHE and the divisions below visit foster an inclusive culture by respecting the values customs and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive.

The Support Team Assisted Response Team (STAR) is a person centric trauma-informed civilian response team dispatched by Denver 9-1-1 that pairs a Behavioral Health Clinician and a Paramedic or EMT to individuals experiencing crises related to mental health substance use homelessness poverty and other non-violent situations that do not require Police EMS or Fire. The program also includes post-crisis support and case management services through a network of community organizations known as the STAR Community Partner Network.

Individuals experiencing behavioral or mental health crises often call 911 for support leading to unnecessary law enforcement involvement that can escalate distress.

STAR serves as the fourth branch of Denvers 9-1-1 response system and strengthensthe overall effectiveness and efficiency of emergency responseby ensuring that individuals receive the mostappropriate typeof behavioral healthcare. This program aims to reduce unnecessary visits to the emergency department increase access to specialized person and community-centered services and promote health equity for historically marginalized communities.

As the STAR Clinical Supervisor you will perform supervisor duties over clinical responders who provide intensive professional crisis intervention and management including assessments crisis intervention and management 27-65 evaluation and documentation level of care determination acute safety planning referral and connection to appropriate resources alongside their Paramedic or EMT partners. You will be working and collaborating with a multidisciplinary team from Denver 9-1-1 the medical service provider STAR case management services Denver Department of Public Health and Environment and other first responder agencies. This supervisor position will require days in the field to cover shifts for the clinical responders in various parts of Denver and in all weather conditions.

Specifically as the STAR Clinical Services Supervisor you will:

• Supervise and support clinical responders providing on-scene behavioral health evaluations crisis interventions safety planning and referrals to appropriate resources and services; provide guidance on clinical best practices and crisis intervention strategies.
• Conduct regular performance evaluations and regularly review clinical records and documentation for quality timeliness and accuracy and in compliance with state and federal standards and requirements and provide feedback to team members as necessary.
• Identify and maintain partnerships with other City programs and departments community organizations public safety agencies.
• Collaborate with program partners to strengthen program ties enhance program effectiveness and ensure comprehensive support for the Denver community which may include community events and public presentations.
• Assist in identifying creating and facilitating appropriate and ongoing trainings for clinical staff ensure that staff.
• Actively participate in fieldwork when necessary to ensure coverage performing clinical responder duties alongside EMS partners to provide direct support.
• Assess and address the clinical needs of individuals served by STAR during field operations providing direct support.
• Seek and integrate community feedback to continuously enhance program services and address evolving community needs.
• In collaboration with Program Manager assist in writing editing and maintaining program policy and procedures.
• Provide supervision through 1:1 and group meetings on a regularly scheduled basis to review schedules time off requests clinical issues and case successes and concerns.

This position may require operating outside in potential inclement weather conditions including extreme heat or cold. This position also requires the operation of a city vehicle and could be required to lift equipment and samples weighing up to 30 lbs.

What Youll Bring

We value diversity of ethnicity race socioeconomic status sexual identity gender religion language ability and experience and exemplify this through the makeup of our team at all levels. Youll be right at home here if you cultivate strong relationships and push yourself your work the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience skills and characteristics:

• Experience with crisis intervention suicide risk assessments safety planning and crisis de-escalation trauma-responsive care level of care determination and working with diverse populations including but not limited to individuals with severe mental illness traumatic brain injury dementia intellectual/developmental disabilities substance use disorders.
• Knowledge of the legal and ethical frameworks for area of licensure as well as understanding of criteria for mental health care and treatment in Colorado statute (Title 27 Article 65 C.R.S.)
• Experience working in alternative response co-response or crisis settings
• Ability to establish and maintain effective working relationships with superiors internal and external agency leadership coworkers and other first responder agencies (PD EMS Fire)
• Comprehensive knowledge base of crisis services and mental health/substance use related resources and criteria to access resources within the Denver metro area
• Knowledge of the emergency response system
• Enjoyment from working outside of the typical office space
• Experience providing clinical supervision

Required Minimum Qualifications

Education Requirement:
Masters Degree in Social Work Psychology Marriage and Family Counseling Counseling or a closely related field.

Experience Requirement:
Three (3) years of experience of in crisis intervention suicide and risk assessment verbal de-escalation and differential diagnosis working with individuals experiencing severe mental illness substance use and other at-risk populations or three (3) years of experience in an alternative response or co-response related position.

Education and Experience Equivalency:
No substitution of experience for education is permitted.

License/Certification Requirement:
Possession of a Licensed Profession Counselor (LPC) or Licensed Clinical Social Worker (LCSW) the provisions of the Colorado Revised Statutes for the State Board of Licensed Professional Counselor or Social Worker Examiners. OR If you hold a current equivalent license in another state you must obtain licensure with the Colorado Department of Regulatory Agencies (DORA) prior to the start date.
Must obtain CPR and First Aid certification within the initial probationary period.
Must possess a valid Colorado Drivers License.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
Must be available for on-call work schedule assignments that require working nights weekends and holidays.
Must successfully complete the initial probationary period and training.
Licenses and certifications must be kept current as a condition of employment.

To be considered for this position you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Cover letter

Drug Screen Requirement

• Please note this position requires a drug screen.

Application Deadline

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.

About Everything Else

Job Profile

To view the full job profile including position specifications physical demands and probationary period click here.

Position Type

Position Salary Range

Target Pay

Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.

It is your right to access oral or written language assistance sign language interpretation real-time captioning via CART or disability-related accommodations. To request any of these services at no cost to you please contact with three business days notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work click here for English or here for Spanish.