Production Operations Reliability Engineer
Share
Job Location:
Redmond, WA - USA
Monthly Salary:
$ 33 - 36
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who is Blueprint
What does Blueprint do
Blueprint helps organizations unlock value from existing assets byleveragingcutting-edgetechnology to createadditionalrevenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
In This Role
In this role you will support the reliability stability and live operations of a new device and software platform during internal testing and self-host programs. You will focus on monitoring system health through telemetry investigating live issues supporting software releases and validating prototype devices in production-like environments.
This is a hands-on engineering-oriented operations role where you will work closely with software engineers QA infrastructure and product partners to ensure operational readiness and service stability. You will independently manage day-to-day monitoring triage incidents support release validation and provide clear actionable insights to improve system reliability and product readiness.
Responsibilities
Live Monitoring & Telemetry
- Monitor telemetry dashboards logs alerts and metrics to assess the health of services applications and prototype devices.
- Identify anomalies failures and performance degradation across software and device environments.
- Analyze real-time and historical data to diagnose issues and surface reliability risks.
- Triage operational issues and communicate findings clearly to engineering and product teams.
- Recommend improvements to monitoring coverage alert quality and operational visibility.
Release & Operations Support
- Support software releases by validating deployments and monitoring post-release system stability.
- Track service and device health during rollouts updates and release validation periods.
- Investigate and assist in resolving live issues impacting internal users or device readiness.
- Partner with engineering teams on mitigations fixes rollbacks and follow-up validation.
- Document release observations risks and stability assessments.
Incident Response & Reliability
- Support incident response by gathering logs diagnostics and impact data.
- Summarize incidents suspected root causes and mitigation progress.
- Participate in post-incident reviews and document lessons learned.
- Maintain records of incidents recurring issues and known reliability risks.
- Identify opportunities to reduce operational toil through documentation or process improvements.
On-Site Hardware & Environment Support
- Perform in-person troubleshooting for prototype devices and self-hosted systems when needed.
- Assist with device configuration deployment validation and health checks.
- Run smoke tests and readiness checks to confirm system and device stability.
- Document hardware configurations operational procedures and environment setup.
Collaboration & Communication
- Work cross-functionally with software engineering QA infrastructure and product teams.
- Communicate system health risks and technical findings clearly and concisely.
- Provide regular status updates health summaries and operational reports.
- Operate independently while escalating issues appropriately when deeper engineering support is required.
Qualifications
- Bachelors degree in Computer Science Engineering or a related technical field or equivalent practical experience.
- 57 years of experience in software engineering DevOps SRE production engineering service operations or infrastructure roles.
- Experience monitoring live systems using telemetry logs metrics dashboards and alerting tools.
- Strong troubleshooting skills across software services and device environments.
- Experience supporting software releases deployments and post-release validation.
- Ability to independently investigate technical issues and clearly communicate findings.
- Experience documenting incidents operational procedures and troubleshooting steps.
- Familiarity with CI/CD pipelines release workflows and incident response practices.
- Strong problem-solving skills and ability to work independently in a fast-paced environment.
Preferred Qualifications
- Experience working with mobile operating systems (Android strongly preferred).
- Experience supporting prototype devices hardware/software integration or lab-based environments.
- Familiarity with hybrid cloud or on-prem infrastructure monitoring.
- Hands-on experience gathering device logs and performing in-person troubleshooting.
- Experience improving operational processes alerting quality or monitoring coverage.
- Background supporting internal self-host programs or early-stage product releases.
Salary Range
At Blueprint we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors including skills education responsibilities experience and geographic market. For candidates based in Washington State the anticipated salary range is$33.65 $36.06 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience skills and internal equity. The final salary and job title may vary depending on the selected candidates qualifications and could fall outside the stated range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you needassistanceor a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location:onsite in Redmond WA
Required Experience:
IC
