Service Manager Heavy Equipment

The Service Manager is a hands-on organized and highly engaged leader responsible for guiding and supporting the Service team in alignment with branch and company objectives. This role oversees the daily operations of the Service department while ensuring efficiency quality and performance standards are met. The Service Manager also plays a key role in building and maintaining strong customer relationships to drive continued service growth within the region.

BRANCH: Joe Johnson Equipment operating as Kinloch Equipment & Supply
Pasadena Texas

EMPLOYMENT TYPE:

• 1 Vacancy
• Permanent/Full-Time

TOTAL REWARDS OVERVIEW:

• Competitive pay range based on experience
• Premium Health Insurance Benefits
• Paid Vacation and Paid Personal Days
• 401(k) Employer matching

ABOUT YOU:

• Strong business acumen and demonstrated ability to develop and implement sound business plans and effectively manage resources
• Superior customer service and communication skills
• Ability to motivate coach and support teams to drive desired results
• Ability to foster team-work and champion company values
• Extremely organized and proactive
• Ability to plan and execute work independently
• Proficient with repair order programs and MS Office (Outlook Excel)
• Strong problem-solving skills
• Full understanding of all relevant safety and compliance regulations policies and generally accepted work practices relating to Truck/Trailer/Heavy Equipment shop operations
  
  

POSITION RESPONSIBILITIES:

• Manage and oversee the operations of the Service department by monitoring the scheduling quality safety and productivity of the team as well as the satisfaction of customers
• Provide coaching and guidance to a team of Service Technicians and a Service Coordinator ensuring a productive engaging and safe workplace
• Maintain oversight of the facility by identifying any deficiencies or repairs and making recommendations to Management
• Create and implement process improvements to maximize efficiency and profitability within the shop
• Coordinate training sessions for the Service team as required to ensure up-to-date knowledge and a continuous learning environment
• Monitor and assess employees performance and provide effective feedback
• Identify skill gaps/opportunities within the team and implement effective development plans
• Monitor established KPIs for the department reporting any key variances to Management
• Conduct regular Service department team meetings to review successes opportunities for improvement health and safety and process updates/ changes
• Review and assess workload/ resources and make recommendations to Management if changes are required
• Participate in the recruiting and onboarding processes for new Service employees
• Effectively problem-solve any customer concerns or issues
• Conduct frequent customer visits to maintain established accounts and drive new business for the department
• Provide strategic recommendations to Management as to business growth opportunities and
• support the execution of approved strategies
• Review service department quotes and work orders to ensure accurate invoicing
• Stay up to date with industry changes that impact Service team and/or customers and communicate applicable information effectively
• Communicate effectively with the Sales Parts and Rentals departments to ensure optimal customer experience
• Participate in training and/or industry events as required
• Complete additional projects and tasks as assigned
  
  

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/ Certification:

• Technical College Certificate/Degree preferred but not mandatory
• Valid drivers license with a clean drivers abstract
• Must be able to pass a pre-employment background check

Experience:

• 3 years experience as a Service Manager in the field of Heavy Industrial or Agricultural equipment
• Strong mechanical expertise with knowledge of equipment repair processes
• Strong technical knowledge of hydro-electrical systems
• Previous responsibility for a Service P&L and demonstrated ability to achieve results

If you are looking for a new opportunity then we at Kinloch Equipment & Supply welcome your application. We encourage applications from all qualified persons however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation please notify HR in advance and we will provide applicable accommodation.

#USATX

Required Experience:

Manager