Parts Counter

Job Title: Parts Counter
Location: San Leandro CA
Job Type: Full-Time
Salary Range: $24 to $26 depending on exp

Position Summary

Sonsray Fleet is seeking a motivated and customer-focused Parts Counter Representative to join our San Leandro team. This role is responsible for supporting both internal service technicians and external customers by providing accurate parts support order fulfillment inventory management and exceptional customer service.

The ideal candidate is organized dependable and thrives in a fast-paced dealership environment. Experience in heavy-duty truck transport refrigeration automotive or equipment parts is highly preferred.

What Youll Do

• Assist mechanics and customers with parts inquiries counter sales and order processing
• Answer incoming calls and provide accurate parts information and support
• Receive fill package ship and stage parts orders
• Maintain inventory accuracy through stocking cycle counts and physical inventory
• Coordinate receipt and staging of units for installation
• Record sales delivery and inventory transactions accurately
• Operate a forklift for loading unloading and warehouse support
• Maintain cleanliness and organization within the parts department
• Occasionally travel to customer or prospective client locations as needed
• Follow all company safety policies and dealership procedures
• Support additional departmental and operational needs as assigned

What Were Looking For

• Minimum 3 years of experience handling heavy phones office administrative duties customer relations great computer skills and problem-solving
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
• Ability to review records and explain technical information to customers.
• Bilingual in Spanish preferred (ability to communicate effectively with Spanish-speaking customers)
• Proficiency in calculating costs for materials supplies and labor.
• Experience in documenting symptoms problems and causes and outlining required repairs.
• Capability to obtain approval signatures and accurately enter data into a service database (e.g. E-Emphasys).
• Strong communication and interpersonal skills to build customer confidence and address concerns.
• Detail-oriented for maintaining accurate and comprehensive unit records.
• Commitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory courses.
• Proactive and adaptable with a willingness to take on new tasks and identify areas for improvement.

About Sonsray:
Sonsray moves mountains for the construction transportation and agriculture industries. We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here
At Sonsray we value all employees their contributions and most importantly their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO HSA options)
• Dental Vision and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated with decisions made based on core values rather than corporate directives
• Annual Holiday Party including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy fostering a collaborative environment with active owner and management involvement

Contact us at or 323.319.1900 Ext 1830
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