WIC Program Assistant
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Job Location:
Jamaica Plain, MA - USA
Hourly Salary:
$ 17 - 24
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Part Time WIC Program Assistant plays a key role in supporting clinic flow participant services and administrative functions. Candidates must be dependable adaptable and able to work a variable schedule based on staffing needs including coverage for absences peak clinic days and special site coverage.Qualifications
The Part Time WIC Program Assistant plays a key role in supporting clinic flow participant services and administrative functions. Candidates must be dependable adaptable and able to work a variable schedule based on staffing needs including coverage for absences peak clinic days and special site coverage.
Key Responsibilities
1. Reception and Administrative Support
- Answer and appropriately direct phone calls in a timely and professional manner.
- Screen WIC applicants for program eligibility.
- Schedule reschedule and manage WIC and nutrition appointments.
- Greet participants and triage to appropriate staff.
- Monitor and manage participant flow in waiting areas.
- Utilize WIC systems and hospital-based electronic systems efficiently.
- Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice.
- Perform general clerical and administrative duties as needed.
2. WIC Certification and Participant Services
- Follow all WIC policies and procedures for certification and recertification.
- Verify identity income residency and participant category; ensure accurate data entry.
- Educate participants on WIC program benefits food packages and usage.
- Provide referrals to MassHealth SNAP TAFDC and other community resources.
- Issue required participant notifications (e.g. missed benefits certification updates).
3. Benefit Issuance
- Issue and reissue WIC food and formula benefits as prescribed.
- Maintain security and accountability of WIC card stock and materials.
4. Additional Responsibilities
- Participate in quality assurance and program improvement activities.
- Attend staff meetings and required trainings.
- Assist with supply ordering and reporting as needed.
- Perform other duties to support WIC program operations.
Minimum Qualifications
- High school diploma or GED required.
- Prior WIC experience/DPH WIC training required.
- Experience in a healthcare or community-based setting is preferred.
- Fluency in Spanish required additionally Portuguese preferred.
- Strong communication organizational and interpersonal skills.
- Demonstrated sensitivity to the needs of diverse populations.
Schedule & Availability Requirements
- Part Time position with variable hours (24 hours/week) based on program needs.
- Must be reliable and available to work on short notice including coverage for staff absences.
- Ability to work at multiple WIC sites (Jamaica Plain Roslindale Brighton).
- Flexibility to work during clinic hours including occasional evenings or weekends as needed.
Additional Job Details (if applicable)
Medical Dental and Vision insurance
Tuition Reimbursement
Generous Paid Time Off
50% Off MBTA passes
Access to childcare resources and emergency backup care
403(b) Cash Balance Retirement Plan and Tax-Sheltered Annuity options
Exclusive Perks - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
