Guest Services Supervisor

Job Title

Guest Services Supervisor

Job Description Summary

Aberdeen Mall seeks an individual to fill the role of Guest Services Supervisor within the shopping centre. The primary focus of this role is to ensure excellent customer service through Guest Services including but not limited to providing information support and services to the shopping and travelling public. Establish a perceived value for Guest Services that exceeds the expectations or customers retailers Aberdeen Mall Shopping Centre owners and management. This full-time position requires flexibility and a variable schedule to fit in with the exciting opportunities a retail shopping centre provides.

Job Description

Tasks & Responsibilities:

• Supervise the day-to-day operations of a full-service free-standing Guest Services Desk
• Train and supervise staff of 6 (or more) Guest Services Representatives;
• Participate in the hiring of part time and seasonal Guest Services staff;
• Establish work schedule and complete bi-weekly time sheets for staff;
• Initiate on-going customer service ideas/ suggestions for improving service;
• Assist in the managing of day-to-day social media interactions via Facebook TikTok & Instagram;
• Manage City transit pass sales;
• Manage community bookings and monthly donations;
• Manage the gift card program which includes:
• Daily deposits
• Shift reports and logs
• Monthly reconciliation
• Control inventory of gift card supplies and re-order as necessary
• Develop and execute ideas to generate increased gift card sales
• Register and educate retailers on the program
• Prepare and manage various customer tracking initiatives;
• Must display a high level of professionalism at all times;
• First point of contact for all customer inquiries complaints feedback etc.
• Assist with various on-site Marketing Events
• Implement new programs and procedures as directed by Marketing Manager
• Complete other projects as directed by management;

Skills & Experience Required:

The successful candidate will possess:

• Minimum High School Diploma with (preferred) post-secondary degree/ hospitality certificate
• Excellent customer service skills;
• Experience in hotel/ hospitality industry an asset;
• Previous experience managing staff an asset;
• Strong communication and organizational skills;
• Experience using website content management software (CMS)
• Detail oriented and problem solving skills;
• Proficient in Microsoft Office (Word Excel Power Point Outlook)
• Basic accounting knowledge i.e. balancing cash with receipts
• Able to work independently and prioritize time sensitive and heavy workload;
• Able to work in a team environment;
• A hands on supervisory attitude;
• Excellent inter-personal skills;
• Excellent telephone manners and skills;
• Be self-motivated flexible diplomatic innovative and able to accept challenges. Ability to multitask;
• Willing to work flexible hours including evenings and weekends;
• Must be able to provide clear criminal background check.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 42500.00 - $50000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

Cushman & Wakefield sengage à respecter léquité en matière demploi. Notre objectif est doffrir un milieu de travail diversifié inclusif et exempt dobstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccéder à toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel à Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: Cushman & Wakefield