Patient Access Agent – Centralized Call Center
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a friendly organized and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners helping individuals access the care they need quickly and efficiently.
- Answer incoming calls and provide exceptional customer service
- Schedule new patient evaluations
- Manage cancellations rescheduling and basic insurance questions
- Call patients referred by physicians to schedule evaluations
- Process and return online appointment requests
- Route clinical questions or urgent matters to the correct clinic
- Maintain accurate information in the EMR and follow scheduling protocols
- Support a positive efficient patient experience with every interaction
Qualifications :
- High school diploma or equivalent
- Customer service or medical scheduling experience preferred
- Strong communication and phone skills
- Ability to multitask in a fast-paced environment
- Comfort using computer systems and scheduling software
- Professional patient-centered attitude
Additional Information :
What We Offer:
- Supportive team environment
- Opportunities for growth
- Meaningful work helping patients access exceptional care
Remote Work :
No
Employment Type :
Full-time
About Company
P4 Physical Therapy believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 42 years of qualified therapy experience. Step inside our locations, and ... View more
