Customer and Engagement Team Member 34437
Share
Job Location:
Bridgwater - UK
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
In Wessex we are committed to creating a diverse and inclusive workplace where everyone is respected valued and heard. By embracing EqualityDiversityand Inclusion (EDI) we aim to be an equal opportunities employer where people can grow learn and succeed together.
We are proud to champion diversity and aspire to build a workforce that reflects the communities we serve.
This is an exciting opportunity to join the Environment Agencys Wessex Customers & Engagement Team where you will play a vital role in delivering high-quality customer service and protecting our reputation.
You will work closely with national and local colleagues to provideaccuratetimely and accessible information to a wide range of customers across the Wessex area. Your work will help ensure the Environment Agencyremainseasy to engage with and responsive to public needs.
Key Responsibilities:
- Deliver excellent customer service to customers across the Wessex region
- Manage customer enquiries and Freedom of Information requests via email telephone and letter
- Liaise with teams across the Environment Agency to gatheraccurateand relevant information
- Respond to customer enquiries within statutory timescales
- Accurately record enquiries and responses using our customer tracking database
This role is offered on a fixed term full-timebasishowever we actively support flexible working and welcome applications from candidates seeking part-time arrangements.
Responding to incidents is a core part of the Environment Agencys work. You willbe requiredto hold an incident role and be available to respond to incidents or provide business continuity support whenrequired. Full training alternative working arrangements andadditionalpayments may apply to support this responsibility.
