Customer Support Associate

We are looking for a Customer Support Associate to provide superior software support to our clients.
This is a full-time position.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the companys proprietary software solutions
• Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures

Qualifications :

Required Skills & Abilities

• Both German and English language proficiency (spoken and written)
• Experience in use of 3D CAD systems
• Strong aptitude and ability to maintain focus to analyze research and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications software and hardware issues
• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
• Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
• Strong interpersonal and communication skills
• Ability to be consistently productive while working remotely
• Ability to excel in a high-paced ever-changing environment

Preferred skills and abilities:

• Working knowledge of Salesforce preferred
• Understanding of networking topologies & protocols

Additional Information :

All your information will be kept confidential according to EEO guidelines. If qualified to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process. 

Remote Work :

Yes

Employment Type :

Full-time