Administrative Assistant II

Union: Non-Union
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: Preadmission Clinic
Reports to: Manager
Wage Range: $25.56 - $31.95 per hour
Hours: 37.5 Hours per Week
Shifts: 8 Hour Shifts
Status: Permanent Full Time
Closing Date: May 21 2026

Duties

The Administrative Assistant II exercises judgment and independence in the performance of secretarial activities the principle responsibilities include: 

• Booking of Preadmission Clinic appointments
• Conducting virtual appointment needs assessments in collaboration with the IC Nurse
• Gathering documents and test results from other hospitals and clinics
• Performing reception and registration responsibilities
• Departmental ordering and management of office supplies
• Ensuring efficient operation of the office within the scope of authority
• Modifying and maintaining electronic and paper information filing/retrieval methods systems and/or formats
• Performing clerical support functions
• Performing cross-functional responsibilities as required with the Administrative Coordinator
• Performing other duties consistent with the job classification as assigned.
• Analyzing departmental workload statistics identifying and bringing critical areas to the attention of the Manager
• Ensuring efficient operation of the office

Qualifications :

• Completion of a Grade XII or recognized equivalent
• Completion of a post- secondary office administration program at the diploma level or equivalent
• Three (3) years related administrative support experience
• Experience working in a health care environment an asset
• Ability to maintain confidentiality
• Previous working experience with workflow coordination of information and EPIC is an asset
• Demonstrated commitment to the delivery of excellent customer service
• Excellent interpersonal and patient/customer service skills; sensitivity to patients and families fears and anxieties ability to use good judgement in assessing and/or responding to difficult situations
• Excellent organizational and time management skills and ability to work under pressure
• Ability to produce detail-oriented accurate work ability to establish maintain and adhere to priorities statistical data tracking of metrics as required
• Knowledge of Medical terminology required
• Excellent verbal and written communication skills
• Demonstrated ability to function as a productive team member

To be considered for this role you must have significant experience in managing time and tasks within an extremely busy professional office and clinical environment and have the ability to focus on the priorities of a rapidly changing day. You have excellent MS Office applications skills especially Outlook and Word Excel; superb organizational and time management skills and the ability to multitask effectively.

The successful incumbent will show initiative and work well with a wide range of people throughout the organization. They will also be insightful mature and tactful remain calm under pressure and confident in their capability to perform well in the job and make it their own.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time