Manager-Gift Administration, Northwestern Memorial Foundation

The Manager Philanthropy reflects the mission vision and values of Northwestern Memorial HealthCare (NMHC) adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Manager Philanthropy supports planning and implementation activities for Northwestern Memorial Foundation (NMF). The Manager Philanthropy utilizes their program and process expertise to implement department objectives and organizational goals. They support the development and reporting of performance metrics monitoring of work plans/products and the coordination of resources. The Manager Philanthropy effectively communicates manages resources and works collaboratively across all teams and levels.

NMF raises funds to support the health systems strategic goals to deliver exceptional care and experience advance and extend medical science and knowledge and enhance people culture and resources through: (1) raising planned principal and major gifts (2) cultivating and stewarding donors and (3) fostering a culture of philanthropy at NMHC. 

Responsibilities:

• Oversees daily gift administration activities across all gift types ensuring timely accurate and compliant processing consistent with donor intent.
• Manages the full gift processing lifecycle including entry coding documentation acknowledgments and tax receipting in accordance with established policies and internal controls.
• Oversees complex and hightouch gift processing ensuring appropriate review coordination documentation and followthrough.
• Ensures the integrity and reliability of donor and gift data through CRM oversight quality assurance practices and adherence to data and documentation standards.
• Provides direct supervision and support to assigned staff including managing workloads training and performance.
• Partners with finance and fund accounting on reconciliations monthend close audit support and issue resolution to maintain strong internal controls and compliance.
• Serves as a subject matter expert and escalation point for gift processing donor intent and CRM standards resolving operational issues as needed.
• Maintains and improves procedures documentation and workflows identifying opportunities to enhance efficiency accuracy and scalability.
• Coordinates with internal and external partners to support timely gift processing and accurate donor communications.
• Supports CRM initiatives and system changes including participation in CRM conversion activities testing and validation to ensure operational continuity data integrity and compliance.

Qualifications :

Required:

• Bachelors degree or 4 years equivalent work experience;
• 5 years of experience in a fundraising community outreach healthcare or development position with a proven track record preferably in a non-profit organization;
• Ability to earn the confidence of a wide range of internal and external constituents and to network within a professional corporate environment;
• Demonstrated project management organizational analysis and problem-solving skills;
• Excellent oral communication and interpersonal skills;
• High degree of professionalism sensitivity and integrity;
• Strong intellectual curiosity initiative and highly effective listening/communication skills;
• Proven ability to meet deadlines communicate effectively and track details;
• Demonstrated high levels of leadership and flexibility in a team environment;
• Comfort leading projects setting priorities for a team thinking creatively and working as both a collaborative team member and leader;
• Excellent knowledge of Microsoft Office (Word Excel PowerPoint Outlook).

Preferred:

• Healthcare fundraising experience;
• Public speaking and presentation skills;
• Experience using Salesforce or a comparable fundraising CRM (e.g. Raisers Edge) particularly in support of gift processing data quality reporting and donor records
• Experience supporting CRM enhancements system implementations or conversions including user testing documentation and validation activities

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Full-time