Reservations Coordinator (Groups)

We are seeking a Reservations Coordinator with a strong focus on groups to join our Reservations team on a fulltime basis. Reporting to the Reservations Manager this role is responsible for managing group accommodation enquiries and bookings ensuring accuracy maximising revenue and delivering a seamless guest experience from enquiry through arrival.

You will work closely with Sales Conference & Events Front Office and Revenue teams to support the successful delivery of group business including conferences sporting teams and corporate stays.

In this role you will be responsible for:

• Managing group accommodation enquiries quotes and bookings
• Entering updating and maintaining reservations accurately in the system
• Coordinating group rooming lists contracts and billing instructions
• Liaising with Sales Conference & Events and operational teams to ensure smooth group delivery
• Monitoring group room blocks cutoff dates and rooming list deadlines
• Establishing and maintaining strong relationships with inbound and group business clients ensuring high service standards repeat business and longterm partnerships
• Conducting followup and analysis of pending and lost group business to identify trends improve conversion rates and support future sales strategies
• Supporting revenue optimisation through accurate rate loading and inventory management
• Responding to guest and client enquiries in a professional and timely manner
• Assisting with individual reservations and general reservations tasks as required

This role is ideal for someone who is personable detailfocused and enjoys coordinating multiple stakeholders in a busy hotel environment.

Qualifications :

Were looking for someone with:

• Previous experience in hotel reservations or front office roles

• Experience handling group reservations or conferencerelated bookings (highly regarded)

• Strong organisational skills and high attention to detail

• Confidence using hotel property management and reservations systems

• Previous experience using Opera will be an advantage

• Clear communication skills and a collaborative working style

• Ability to manage deadlines and competing priorities 

• A servicefocused mindset and genuine interest in hospitality

Additional Information :

Looking to grow your career and support successful group and event stays at Novotel Canberra Click Apply Now! We welcome applications from candidates of all backgrounds.

Remote Work :

No

Employment Type :

Full-time