Implementation Manager

Reporting to the Manager Plan Sponsor Services the Implementation Manager (IM) supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors during the quote finalist implementation and warranty period. This team routinely collaborates with internal service providers such as Customer Experience Underwriting and Service Delivery.

Position Responsibilities:

• Support Distribution partners in the acquisition of new business; including in finalist presentations and implementation meetings.

• Primary contact for the client during new issue implementation phases. The IM has the overall accountability for the relationship with the client during the implementation ensuring the needs expectations and timelines set out in the project are being met.

• Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes

• Support group pension clients in driving adoption of our digital tools and experiences among their plan members

• Works with the client and implementation team to obtain plan details clarify requirements and establish delivery dates for tasks in the project.

• Optimizes the plans activities as it relates to implementation and administration providing recommendations on plan design service options technology solutions and any ongoing administration needs to the client.

• Provides direction and solutions during client discussion regarding plan set-up eligibility contractual and administrative information.

• Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated understood and carried out by each impacted area.

• Has overall accountability for ensuring the implementation goes smoothly and meets the clients expectations.

• Manages the implementation project ensuring tasks are being completed timelines are being met resources are available and assisting with reducing any roadblocks

Required Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside

• Excellent oral and written communication skills along with strong negotiation skills preferred;

• Thorough knowledge of Group Pension products and services.

• Proficiency in all Microsoft Office products.

• Ability to influence decision makers at all levels

• Ability to think critically analyze quantitative and qualitative data and make recommendations to help clients identify opportunities for effective plan design

• Strong customer-facing skills including expectation management communication skills information management

• Ability to drive issues through the organization;

• Strong organization and time management skills;

• Demonstrated experience in presentation skills negotiating commitments turnaround times etc. with various other line areas;

• Proven ability to determine business priorities meet goals manage high volumes of work and work collaboratively within team and across multiple teams.

• Excellent analytical problem solving interpersonal organizational and time management skills.

• Previous experience with a project management role/approach. (PMP an asset)

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are
• more than just words.
• As part of our global team well support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.