Night Auditor

Marriott Hotels Resorts

Job Location:

Madison, OH - USA

Hourly Salary: $ 14 - 15

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Overview

Join our dynamic hospitality team as a Front Desk Agent where you will be the welcoming face and first point of contact for our guests. This energetic role requires a passionate individual who thrives on delivering exceptional guest services managing reservations and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests stay creating memorable experiences from the moment they arrive. If youre motivated to provide top-tier hospitality and enjoy engaging with diverse guests this is the perfect opportunity to showcase your skills in a lively fast-paced environment.

Duties

Greet guests warmly upon arrival ensuring a positive first impression and smooth check-in process

Manage guest reservations efficiently using hotel management software updating records accurately

Handle multi-line phone systems with professionalism providing information and assistance promptly

Assist guests with inquiries about hotel amenities local attractions and services to enhance their stay

Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards

Conduct night audits by reconciling daily transactions balancing accounts and preparing reports

Maintain guest relations by addressing concerns promptly and ensuring overall satisfaction throughout their visit

Qualifications

Proven experience in hotel management or hospitality management roles preferably at the front desk or in guest services

Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world

Strong customer service skills with a friendly approachable demeanor and excellent phone etiquette

Familiarity with front desk operations multi-line phone systems and hotel management software

Previous experience in resort or hotel environments is highly desirable

Knowledge of guest relations strategies and hospitality best practices to foster positive guest experiences

Ability to work flexible hours including nights weekends and holidays as needed

Join us in creating welcoming environments where every guest feels valued! Were committed to supporting your growth in hospitality management while providing an energetic workplace that celebrates service excellence.

Paid Bi-weekly Includes benefits like Employee discounts Consistent scheduling and career growth opportunities within Marriott Brands. $14-$15/Hour

This company is an equal opportunity employer.

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Required Experience:

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices in...