Manager, Finance Customer Contact Center – CoStar Group – Richmond, VA

Who isCoStarGroup

CoStar Group (NASDAQ: CSGP)is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to createtruly uniqueand valuable offerings to our customers.Wevecontinually refinedtransformedand perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

Role Overview: Manager Finance Customer Contact Center

Richmond VA In office Monday-Friday

CoStar Group continues to grow and isseekingan energetic customerfocused problem solver to join our Finance Customer Contact Management team asManager Finance Customer Contact Center based in our downtown Richmond VA office.

This roleis responsible forleading one of our Finance Customer Care support teams which receives analyzes and resolves inquiries and service tickets from both internal and external stakeholders.

A key focus of the role is building strong collaborative partnerships with the Sales organization internal sales support teams and crossfunctional partners across Finance to ensuretimelyaccurate and highquality service delivery.

Responsibilities

• Team Leadership:Provide strong leadership coaching and mentorship to a team of professionals fostering high performance and accountability while supporting individual and team success.

• Performance Management:Conduct regular performance evaluations providetimelyand constructive feedback andidentifydevelopment opportunities to support continuous growth and professional advancement.

• Communication:Promote clear effective and consistent communication within the team and across departments to ensure alignment transparency and stakeholder engagement.

• Problem Solving:Proactivelyidentifychallenges analyze root causes and implement effective solutions to address issuesmaintainservice continuity and support organizationalobjectives.

• Process Improvement:Evaluate andoptimizeexisting processes and workflows to improve efficiency quality and scalability while supporting ongoing business growth.

• Relationship Management:Build andmaintainstrong relationships with key stakeholders ensuring service expectations are met orexceededand issues are resolved effectively.

• Policy & Compliance:Ensure adherence to company policies procedures and industry standardsmaintainingethical practices and supporting the organizations reputation.

• MetricsDriven Execution:Maintainand support Service Level Agreements (SLAs) that drive bestinclass quality service and productivity metrics.

• Project & Operational Support:Support and as needed perform frontline activities to ensure successful execution of daily operational requirements and departmental initiatives.

Basic Qualifications

External applicants are expected to have:

• Bachelors degree from an accredited not-for-profit in-person college/university.

• A track recordof commitment to prior employers.

• 8 years of professional experience with:

• At least5 years in Customer Service Customer Contact Service or similar client facing operational role.

• Atleast3 years ofprovenexperience in apeople managementroleinahighlytransactional environment; management experience in a call centerispreferred.

Internal applicants are expected to have:

• Bachelors degree from an accredited not-for-profit in-person college/university.

• 8 years of professional experience with at least 3 years of experience supporting financial processes or in a client facing operational role.

• Demonstrates leadership acumen.

• Must be approved for internal mobility and consistently meet performance expectations.

All applicants are expected to have the following:

• Proficiencyin Microsoft Office (Excel PowerPoint Word Outlook) to manage projects analyze data and track performance metrics.

• Strong interpersonal and communication skills with the ability to motivate influence and build effective relationships with team members and stakeholders.

• Demonstrated problemsolving and decisionmaking skills with a strategic approach to navigating complex operational challenges.

• Ability to thrive in a fastpaced dynamic environment while adapting to changing priorities and business needs.

• Excellent organizational and timemanagement skills with the ability toprioritize effectivelyand meet deadlines.

• An empathetic peoplefirst leadership style that fosters a positive inclusive and highperforming team culture.

Preferred Qualifications

• Familiarity with SQL and/or Python for data analysis reporting or operational insights.

• ExperienceleveragingAIpowered tools (e.g. Microsoft Copilot or similar) to improve efficiency decisionmaking or team productivity.

• Previousbusiness processmethodologyexperience: Lean or Six Sigma experience preferred.

Whats In ItForYou

Ifyou area driven professional looking for a high-growth high-reward career CoStarGroupoffers the ideal part of a best-in-class companywith strong year-over-year growththat invests inyour success. Enjoy a rewarding atmosphere where you can learn excel and grow.

When you join CoStar Groupyoullexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal trainingandtuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life legal and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirementplanwith matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

• Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups

• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

Sponsorship

We welcome all qualified candidates who are currently eligible to work full-time in the United States to please note that CoStar Groupis not able toprovide visa sponsorship for this position.

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