Technical Support Engineer (2nd shift)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.
Department Overview
Department DescriptionTechnical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear instant and reliable communications. MOTOTRBO offers a portfolio of digital radios infrastructure and applications which enables voice and data communications allowing our customers to instantly communicate facilitate decision-making and provide seamless coordination in even the harshest of environments. TSO Technical Support Engineer (TSE) provides first and second line support to our mission and business critical customers. The role is highly varied with main emphasis on the resolution of service requests in terms of incident resolution problem root causing and technical request fulfillment in the most timely manner order to achieve this you act as the primary interface to communicate with customers Motorola Solutions field teams and development engineering. The role is mainly office based; however travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely. Although the role is focused on MOTOTRBO technology and its associated products you will be expected to develop a broader knowledge of the technologies the systems interfaces with e.g. Computer Aided Dispatch or VoIP communications systems in order to provide a better support experience to our customers.
Job Description
Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows procedures and performance. Executes customer operations policies and procedures. Builds and maintains positive effective and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.
Basic Requirements
- Excellent verbal and written communication skills in English are a must
- Required to work evening shift ( 2PM-10PM 3PM-11PM 4PM-Midnight) Monday to Friday
- Willingness to work in a hybrid mode with a minimum 2 days in the office per week
- Experience in technicalcustomer facing environment
- IP networking skills
- Bachelors or Masters degree or equivalent
- Good analytical skills and attention to details
In return for your expertise well support you in this new challenge with coaching & development every step of the way.
Also to reward your hard work youll get:
- Employee Pension Plan (PPE)
- Competitive salary package
- Strong team-oriented culture
- Hybrid work mode
- Contract of employment
- Private medical & dental coverage
- Life insurance
- Comfortable work conditions (high class offices parking space)
- Trainings and broad development opportunities
- Volleyball field and grill place next to the office
- Lots of sport activities as Moto football league Wakeboarding Snowboarding e-gaming league etc.
- Access to wellness facilities and integration events
- Motorola Solutions is supporting CSR activities and encourages employees to participate.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
IC
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
