Jewelry Keyholder

Keyholder SoHo New York City NY

At Ana Luisa we believe fine jewelry should be beautifully crafted responsibly made and designed to be worn every day. Rooted in modern luxury we create elevated pieces defined by exceptional craftsmanship timeless design and intentional artistry.

The Role

The Keyholder serves as a brand ambassador and leadership presence on the sales floor delivering elevated client experiences while supporting the daily success of the store. Through bespoke service strong product knowledge and a commitment to luxury standards this role plays an integral part in cultivating clientele driving sales performance and fostering a welcoming service-driven environment.

Partnering closely with store leadership the Keyholder supports operational excellence team development and overall store performance while ensuring every client interaction reflects the elegance and values of Ana Luisa.

Responsibilities

Leadership & Team Support

• Foster a collaborative and inclusive store culture rooted in positivity teamwork and excellence
• Support the coaching and daily development of team members through motivation product knowledge and leadership on the sales floor
• Lead by example in delivering elevated client experiences and upholding luxury service standards
• Communicate store goals KPIs and brand initiatives clearly and effectively

Sales & Client Experience

• Drive sales performance through personalized styling authentic relationship building and client-first service
• Deliver bespoke service and elevated experiences that cultivate long-term clientele and brand loyalty
• Support the achievement of store KPIs including conversion AOV UPT and client retention
• Assist with in-store events and client experiences that strengthen community engagement and brand affinity
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable and personalized client moments

Operations & Visual Standards

• Support daily store operations including opening and closing procedures transactions returns and inventory management
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations
• Participate in inventory counts shipment processing replenishment and stock organization
• Uphold operational procedures compliance standards and overall store organization with strong attention to detail

Qualifications

• 1 year of retail leadership or keyholder experience preferably within luxury or premium retail
• Proven ability to drive sales performance and deliver exceptional client experiences
• Passion for fine jewelry styling and luxury service
• Strong communication organizational and problem-solving skills
• Familiarity with Shopify Google Workspace and inventory systems preferred
• Flexibility to work evenings weekends holidays and maintain open availability

What Youll Love About Us

At Ana Luisa we are committed to creating a people-first culture that values growth creativity and excellence. We offer a supportive team environment generous paid time off floating holidays extensive training and development opportunities and exclusive brand perks including employee discounts and a welcome gift card.

Join a purpose-driven brand redefining modern jewelry through thoughtful design sustainability and elevated client experiences.

Compensation

• Compensation for this position will be based on experience skills and qualifications.
• Range of $19 to $23 hourly

EEOC

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race religion color national origin gender gender identity or expression sexual orientation age genetics marital status veteran status or disability status.

EEOC

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race religion color national origin gender gender identity or expression sexual orientation age genetics marital status veteran status or disability status.