Loan Servicing Supervisor

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Loan Servicing Supervisor leads a team of nonexempt associates performing a variety of operational activities within Loan Servicing.

Primary Responsibilities

• Assigns work to staff and determines workflow
• Supervises team to ensure that all quality standards are met
• Resolves escalated or complex issues as necessary
• Identifies designs and implements process improvements to increase department efficiency
• Responsible for hiring coaching and corrective action of associates
• Ensures staff is properly trained and adheres to policy and procedures
• Partners across Technology Operations Digital and Data (TODD) to ensure controls are designed implemented and monitored to strengthen risk management compliance and cyber security effectively mitigating risk to levels within the companys risk appetite
• Practices disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes systems products and/or services and ensures appropriate updates to procedures training and controls are made accordingly

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelors degree and one (1) year of operations or related work experience
• Or High School Diploma or GED and five (5) years of operations or related work experience
• One (1) year of leadership or supervisory experience

Preferences

• Bachelors degree or college courses
• Banking and leadership experience
• Experience managing a team

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules regulations and industry guidance
• Demonstrated leadership capabilities
• Excellent problem-solving skills
• Proficiency in Microsoft Office (Excel Word PowerPoint Outlook etc.)
• Strong time management
• Strong written and verbal communication skills
• Understanding of and ability to interpret applicable rules regulations and industry guidance

• Prior mortgage servicing experience required
• Handson experience with real estate mortgage releases and satisfactions
• Experience handling Successors in Interest
• Strong knowledge of collateral functions and loan documentation management
• Previous supervisory or teamlead experience
• Indepth understanding of mortgage servicing regulations and investor guidelines
• Strong attention to detail organizational and decisionmaking skills

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsHattiesburg Mortgage Ops

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