Manager, IT Service Delivery (AI&T)
Share
Job Location:
Redondo Beach, CA - USA
Yearly Salary:
$ 155000 - 180000
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Manager IT Service Delivery (AI&T) at Impulse is responsible for leading service delivery operations supporting engineering integration and test environments. This role ensures systems endpoints and infrastructure are operational available and ready to support test execution and engineering workflows. The Manager leads a team of service delivery analysts and is accountable for service performance incident management and operational readiness aligned with AI&T activities. This role reports into the IT organization with functional alignment to the AI&T (Assembly Integration and Test) team ensuring service delivery operations directly support integration verification and test execution.
Responsibilities
- Lead daily IT service delivery for lab test and engineering environments
- Ensure system availability performance and readiness for integration and test activities
- Manage ticket queues service levels operational metrics and incident response efforts
- Coordinate live test event support and drive rapid issue resolution and service restoration
- Establish service delivery processes escalation paths runbooks and knowledge management practices
- Drive root cause analysis process improvements and automation to reduce recurring issues and manual effort
- Lead mentor and develop service delivery teams including training and performance management
- Oversee deployment and support of endpoint systems workplace technology and lab infrastructure
- Ensure compliance with enterprise security access management and regulated environment requirements
- Partner with engineering infrastructure facilities and vendors to align operational support with program needs and technology capabilities
Minimum Qualifications
- 8 years of IT service delivery or support experience
- 2 years of leadership or team management experience
- Strong understanding of service delivery incident management and IT operations
- Experience supporting complex technical environments
- Proven ability to lead teams and improve operational performance
- Strong communication and stakeholder management skills
Preferred Skills and Experience
- 4 years of leadership or team management experience
- Experience supporting engineering lab or test environments
- Familiarity with integration and test operations
- Experience in regulated or operational environments
- ITIL or equivalent service management certification
- Experience implementing operational automation
Operational Expectations
- Onsite leadership supporting lab and operational environments
- Accountability for service readiness during test campaigns
- Leadership during major incidents and critical operational events
Additional Information:
Compensation bands are determined by role level location and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills education experience technical capabilities and internal addition to base salary for full-time hires you may also be eligible for long-term incentives in the form of stock options and access to medical vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Spaces spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e. U.S. citizen U.S. national lawful permanent U.S. resident (green card holder) an individual granted asylum in the U.S. or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State Commerce or other applicable U.S. government agencies. Learn more about the ITAR here.
Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Required Experience:
Manager
