ALPR Technical Support Technician

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

This role is critical to day-to-day support operations driving technical resolution and maintaining high-quality service for our Automatic License Plate Recognition (ALPR) technology. We are looking for a high-energy self-directed individual with strong analytical skills and a passion for solving complex technical challenges.

Core Responsibilities

• Incident Management: Serve as the primary point of contact for technical support managing the end-to-end lifecycle of incidents via phone and email to ensure a return to normal service levels.

• Technical Triage & Escalation: Execute initial triage document resolution efforts and use functional escalation processes to resolve outages within established timeframes.

• Knowledge Leadership: Implement known solutions via existing documentation and author new knowledge base articles to improve future problem-solving efficiency.

• Process Improvement: Contribute to the development of operational policies and maintain data integrity across various database systems to ensure high-quality service delivery.

• SLA Compliance: Respond to and resolve customer incidents in a timely manner ensuring all performance metrics and Service Level Agreements (SLAs) are consistently met.

• Collaborative Partnership: Build and maintain professional relationships across functional lines to support internal and external stakeholders seamlessly.

• Continuous Learning: Stay current on all system applications and participate in ongoing training to maintain expertise in Motorola Quality and Security practices.

Qualifications

• 1 years of experience in a technical support or engineering role.

• High School Diploma

• Ability to obtain required security clearances as mandated by the company and customers.

Highly Preferred Skills

• Experience in remote technical support environments and foundational knowledge of ITIL.

• Familiarity with Information Security communication networks and WAN/LAN/Router architecture.

• Proficiency in Windows G Suite or equivalent productivity platforms.

• Industry certifications such as A Network or Security.

• Direct experience with ALPR or similar Vehicle Intelligence technologies.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$60000- $65000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma

• 1 years of experience in a technical support or engineering role

• Must be able to obtain background clearance as required by government customer

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.