Program Manager, India

Job Summary

The Program Manager India will help advances the India Career Accelerator Program (ICAP) and other initiatives for CFA Institute India Private Limited (CFAIIPL). This role supports best practices learning fosters collaboration and provides credible customer data and insights to product development business development marketing and senior stakeholders.

This role will play a critical role in the delivery of a portfolio of professional readiness programs and requires a process-oriented and detail-oriented person who is comfortable working with global cross-functional teams. The successful candidate will take ownership of their programs end-to-end focusing on driving learner satisfaction program completion and online delivery at scale. This includes ensuring course launch readiness managing trainers and content providers collaborating with stakeholders and analyzing data to continuously improve learner experience.

The position is based in Mumbai. It will report to Director Partnerships & Client Solutions India. This role is employed by CFA Institute India Private Limited (CFAIIPL) and operates within the India Market.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to:

Program Management (60%)

• Own the end-to-end learner journey ensuring a seamless and high-quality experience from onboarding to completion.
• Ensure cohort launch is ready to go live including quality control writing participant communications and planning live sessions.
• Monitor learner engagement metrics including completion rates satisfaction scores trainer ratings withdrawals and dropouts.
• Manage requests from the program participants and swiftly resolve problems in program delivery as they occur.
• Engage with all program participants and create resume banks for different roles and profiles.
• Analyze learner feedback and course results to recommend design or process improvements for future iterations.
• Ensure program delivery is scalable consistent and aligned with CFA Institute standards
  

Partnership & Stakeholder Management (20%)

• Manage internal and external stakeholders by maintaining healthy relationships across outreach design training partnerships and content creators.
• Provide regular updates on program performance learner insights and delivery progress.
• Provide relevant information on the health of the program to cross-functional stakeholders and CFA Institute India team.
• Work with the Member Value team to plan execute and maintain value-adding communities for Members.
  

Governance and Enablement (20%)

• Propose and develop solutions to continuously improve the overall learner experience.
• Develop playbooks documentation and quality standards to improve consistency across cohorts.
• Work cross-functionally and proactively to improve program delivery processes. Provide support service to any inbound queries or grievances.
• Collaborate with sales marketing business line managers and other cross-functional teams to ensure a unified consistent and strategic approach to external engagement.
• Collaborate with stakeholders and external partners to ensure alignment and facilitate the execution of sales initiatives.

About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200000 charterholders across 160 markets we drive professional growth ethical behavior and better markets. We care about our employees well-being offering industry-leading benefits like:

• Comprehensive health coverage for you and your family

• Generous leave and time off

• Competitive retirement plans

• Flexible work options

• Wellness education and support programs

If you feel this opportunity could be the next step in your career we encourage you to click Apply and complete our three-minute application.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education experience or location. We thank all those who apply. Only those selected for further consideration will be contacted.

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