Software Asset Management & CMDB Lead (ServiceNow)

Since our establishment in 1990 Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.

Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.

We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Methods are experts in delivering secure resilient cyber and information services keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme and establishing prevention detection and response capabilities to cyber-attacks.

The Role

We are looking for an experienced Software Asset Management & CMDB Lead to support a major enterprise Zero Trust and asset governance programme. This role will focus on the development and operationalisation of enterprise asset registers CMDB governance software and hardware asset management and information asset lifecycle controls across complex hybrid environments. The successful candidate will work across security infrastructure information governance and service management teams to establish trusted asset visibility strengthen lifecycle governance and improve organisational control of critical assets systems data and information flows.

• Lead development and governance of enterprise Asset Registers including:
• Information Asset Registers (IAR)
• Software Asset Registers (SAR)
• Hardware Asset Registers (HAR)
• Data Asset Registers (DAR)
• Deliver and optimise ServiceNow CMDB Discovery asset governance and lifecycle management capability
• Establish authoritative asset inventories and support creation of a trusted single source of truth across hybrid estates
• Define and implement asset lifecycle processes covering onboarding maintenance retention archival and secure disposal
• Support governance and compliance requirements aligned to DSPT NIS data protection and operational security standards
• Improve visibility of information assets data flows software assets hardware assets ownership dependencies and critical services
• Define governance approaches for asset reconciliation configuration management and ongoing compliance monitoring
• Work closely with security IAM infrastructure information governance and operational teams to improve asset integrity and risk management
• Support role-based access controls auditability evidence management and secure operational processes across asset management platforms

Required Experience

• Strong experience with ServiceNow ITAM / SAM Pro / HAM Pro / CMDB
• Experience developing or governing enterprise-scale CMDB and Asset Register capabilities
• Strong understanding of asset lifecycle management configuration governance and reconciliation processes
• Experience managing software hardware information and/or data asset inventories within regulated environments
• Knowledge of asset ownership models data governance and operational risk management
• Experience supporting governance frameworks such as DSPT NIS GDPR or ISO 27001
• Understanding of ServiceNow Discovery Service Mapping and asset integration approaches
• Experience implementing governance controls including RBAC audit logging secure disposal and evidence management
• Strong stakeholder engagement and governance experience across technical and operational teams

Desirable Skills

• Experience with Entra ID endpoint management or identity-driven asset governance
• Knowledge of Azure M365 VMware Windows Linux and hybrid infrastructure environments
• Experience within healthcare public sector or regulated enterprise environments
• ServiceNow certifications highly desirable

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website . If you are unable to meet this and any associated criteria then your employment may be delayed or rejected . Details of this will be discussed with you at interview

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development access to LinkedIn Learning a management development programme and training

Wellness 24/7 confidential employee assistance programme

Flexible Working including home working and part time

Social office parties breakfast Tuesdays monthly pizza Thursdays Thirsty Thursdays and commitment to charitable causes

Time Off 25 days of annual leave a year plus bank holidays with the option to buy 5 extra days each year

Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance of 4 times base salary

Private Medical Insurance which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel season ticket loan cycle to work scheme

For a full list of benefits please visit our website (