Customer Service Representative
Job Location:
Job Location:
New Albany, OH - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
The Logistics Customer Relations Ford Delivery Coordinator is responsible for managing outbound logistics and supporting customer demand requirements for multiple Ford North American facilities as well as other assigned non-Ford locations. This role is highly collaborative and requires strong communication skills attention to detail and the ability to work in a fast-paced manufacturing environment.
Key Responsibilities
- Monitor customer demand for assigned Ford and non-Ford facilities.
- Ensure accuracy of demand data and respond quickly to fluctuations or changes. Communication and Coordination
- Participate in daily logistics meetings to review customer status shipments and open issues.
- Communicate order status shipping details and issue resolution updates directly to customers.
- Coordinate internally with scheduling production shipping and materials teams regarding part shortages schedule changes and supply chain concerns. Logistics Execution
- Support trailer load planning and optimize routing to ensure timely delivery.
- Understand and assist with ILVS sequencing and cumulative reconciliation as required.
o SUPER-G / SIM
If you have the skills mentioned above please call Doree at to schedule an interview
Skills Knowledge and Expertise
Skills knowledge & expertise
- Prior experience supporting Ford facilities (KTP KCAP and Service-Dearborn).
- Knowledge of 862/830 EDI transactions and cumulative reconciliation processes.
- Familiarity with CMS ERP system or similar manufacturing ERP systems.
- Understanding of Ford transportation routing trailer load patterns and overall supply chain operations.
- Experience with Ford-specific systems and portals - Ford Supplier Portal (FSP): 3270 Access (DDL) eDDL Global Logistics MP&L in the Box ASCENT Supplier Learning Institute GPIRS DDL
- Other Ford tools: Covisint/OpenText DETC SNC (FCSD-NA Supplier Network Collaboration) SUPERG/SIM Technical Skills
o Ford Supplier Learning Institute
o GPIRS DDL
o Disputed Excess Transportation Charges System (DETC)
o FCSD-NA Supplier Network Collaboration (SNC)
o SUPER-G / SIM
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Required Experience:
Unclear Seniority
About Company
NYX is in the business of making your dream cruise a reality. The company is a supplier of automotive molded interior assemblies and under-hood components to OEMs. NYX's interior sub-systems line features latches and handles for doors and glove box, overhead and center consoles, door ... View more
