Part Time IT Support Intership
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Job Location:
University Park, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
The Penn State IT Support Services is looking for enthusiastic customer-focused intern to join our team as IT Support Specialist. These positions are part-time. The IT Support Services Intern supports daytoday IT support operations while gaining exposure to multiple functions through a mix of frontline support work and structured learning activities. These are in-person positions at University Park. Strong communication skills problem-solving abilities and a customer-first mindset are essential.
Responsibilities:
Respond to customer inquiries via phone email and in person
Diagnose and troubleshoot technical issues reported by users
Provide basic IT support in various professional settings
Follow up with users to ensure their issues have been resolved promptly
Create and maintain documentation for IT systems and procedures
Assist with various IT projects and initiatives
Qualifications:
Strong communication and customer service skills
Basic knowledge of IT systems and troubleshooting procedures
Ability to work independently and within a team environment
Strong attention to detail and time management skills
Must be able to occasionally lift up to 50 lbs.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
