Program Assistant, WorkBC Fixed Term until March 31, 2027

MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the sḵwxwú7mesh selílwitulh xʷməθkʷəyəm qiqéyt scəwaθən məsteyəx kʷikʷəƛəm qicəy qʼʷa:nƛʼən SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAICis one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the2019 List of Best Workplaces in Canada (100-999 employees) the2020 list of Best Workplaces Managed by Womenand2021 List of Best Workplaces in Canada(100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivatedProgram Assistant to join our WorkBC Vancouver Northeast team! Not sure if youre 100% qualified We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.

POSITION FUNCTION:

The Program Assistant provides support to the Program Manager Coordinator program team staff and clients through delivery of administrative and clerical assistance marketing support research writing and analysis functions.

KEY DUTIES AND RESPONSIBILITIES:

• Answer phone call inquiries of program/service information and transfer calls.
• Support clients in the resource room assist with computer usage job search techniques
  online applications and resume creation.
• Support/determine eligibility criteria of client for self-service or case management services.
• Assist clients to register for services through the Online Employment Services (OES) portal.
• Resolve incoming and outgoing Service Requests (SRs) Prospect Matching.
• Access employment and community related information and supports as well as government programs or benefits clients may benefit from.
• Provide and assist with job search and job start financial supports to clients.
• Order office kitchen and program supplies.
• Manage petty cash ensure receipts are obtained.
• Provide back-up coverage and support for the Client Service Worker/Employment Resource Advisor.
• Provide back-up coverage and support to the Financial Support Clerk. Purchase gas cards and compass tickets for clients supports/incentives.
  

QUALIFICATIONS:

Knowledge:

Office management principles methods and procedures;sorting/filing techniques records retention policies and schedules; proper spelling grammar punctuation and sentence structure; documentation of services and diversity; specific knowledge related to the function or the focus of the program project or service.

Education:

Completion of secondary school and completion of a one-or two-year college or other program for administrative assistants and/or comparable experience

Experience:

Administrative or clerical support; customer service; marketing and communications in a non-profit environment work with an immigrant population and/or diverse cultural backgrounds an asset familiar with basic website updates and/or comparable education; work in a client/student-oriented position or a related field

Skills:

• MS Office suite publishing software (Adobe Creative Suite WordPress) data base experience
• Cultural sensitivity
• Interpersonal and communication skills
• Organized and able to set priorities and meet deadlines
• Problem-solving skills
• Tactful discrete diplomatic patient flexible
• Able to manage stress
• Able to work independently and with a team
• Able to work under pressure
  
• Able to take initiative
• Troubleshooting skills
• Keyboarding speed of 30-45 wpm an asset
• English communication skills other languages an asset Customer service skills

Other:

• Current satisfactory Criminal Record Check if required by policy law and/or employment contract
• Able to work weekends or evenings if required

BONUS SKILLS/CERTIFICATIONS:

• Proficiency in a second language will be considered an asset.
• Integrated Case Management system (ICM) knowledge will be considered an asset.
• Career Development Practitioner certification

COMPENSATION: $24.94 - $27.54 hourly

HOURS: Full time 35 hours per week; Fixed term until March 31 2027.

The successful Candidate must be able to commute to 312-2555 Commercial Dr. Vancouver on a daily basis

DEADLINE: May 13 2026

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct.As of September 18 2023MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

Required Experience:

Junior IC