Technical Support L2

Stefanini Group

Job Location:

Noida - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

For 30 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 25000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Heres one of our own talking about the culture space and growth opportunities: Title: Adobe DAM & Akeneo PIM Developer / Specialist
Experience: 5 Years (Relevant)

We are seeking an experienced Adobe DAM and Akeneo PIM Specialist with strong technical expertise in Java API integrations Linux scripting and production support. The ideal candidate will have hands-on experience integrating DAM and PIM systems with SAP and other enterprise platforms along with solid ITSM knowledge and experience in issue triage and support projects within the retail domain.

Key Responsibilities

Design implement and support Digital Asset Management (DAM) solutions using Adobe Experience Manager Assets.
Develop enhance and maintain Product Information Management (PIM) solutions using Akeneo PIM.
Integrate DAM/PIM systems with enterprise platforms such as SAP and other third-party applications.
Develop and manage RESTful APIs for seamless system communication.
Write and maintain Linux/Unix shell scripts for automation and operational support.
Provide L2/L3 production support including monitoring troubleshooting and performance optimization.
Perform issue triage root cause analysis and ensure timely resolution of incidents and service requests.
Work within ITSM frameworks (Incident Problem Change Management) to ensure service quality and compliance.
Collaborate with cross-functional teams including eCommerce marketing and IT.
Ensure data consistency governance and quality across DAM and PIM systems.

Required Skills & Qualifications

Strong experience with Adobe Experience Manager Assets (AEM Assets / Adobe DAM).
Hands-on experience with Akeneo PIM.
Advanced proficiency in Java and related technologies.
Strong knowledge of API development and integration (REST/SOAP).
Experience with Linux/Unix scripting.
Proven experience integrating with SAP.
Solid understanding of ITSM processes (Incident Problem Change Management).
Strong experience in issue triage defect management and production support environments.
Good understanding of system integration workflows and data modeling.

Preferred Qualifications

Experience in retail or eCommerce domain.
Exposure to support/maintenance projects and managed services environments.
Familiarity with monitoring tools and ticketing systems (e.g. ServiceNow Jira).
Knowledge of CI/CD pipelines and DevOps practices.

Key Competencies

Strong analytical and troubleshooting skills
Ability to manage production issues under pressure
Excellent communication and stakeholder management
Proactive and detail-oriented approach

#LI-AS2

Job DescriptionWho we areFor 30 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services ...

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About Company

Stefanini Group

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more

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Technical Support L2

Noida - India