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Page (Alton) On-Site

Burlington Public Library

Job Location:

Burlington - Canada

Monthly Salary: Not provided by the employer

Posted: 9 May 2026 (30+ days ago)

Application Deadline: 19 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Title:Page
Department:Customer Experience
Reports to:Manager North Branches
Classification:Part Time
Hours per Week:8-16 hours
Salary Range:Minimum Wage
Posted: May 7th 2026
Closes: May 21st 2026 at 4:00 PM EST

**This job posting is for an existing vacancy

About the Library

Everyone at Burlington Public Library no matter what your role works together for the betterment of the people the community and the organization we serve.

We bring our best selves to work delight in helping others and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:
Education: Completion of Grade 8

Overall Purpose:
As a member of the Customer Experience team reporting to the manager and working under the direction of the Branch Operations Lead this position models BPLs values in all interactions provides timely access to library materials through sorting shelving and maintaining library shelves and spaces.

Key Accountabilities:

Sort and shelve library materials.
Maintain library shelves by shelf reading and shifting items.
Maintain library spaces by clearing cleaning and straightening.
Search and scanning for material from assigned lists.
Provide directional customer service and referral to other library staff.
Perform materials handling tasks including checking in material as directed.
Additional duties including photocopying of materials labeling packing and unpacking boxes cleaning and inspecting library materials and equipment.

Perform additional position-related accountabilities assigned by management.

Key Business Relationships:

Internal:

Staff at the Library; Branch Operations Leads Customer Experience Managers Pages Customer & Programming Associates Librarians Programmers Clerks.

External:

Customers

Scope:

Budget: Not Applicable.

Direct and Indirect Reports: Not Applicable.

Key Competencies: Knowledge Skills and Abilities

Behavioural:

Model BPLs values during all interactions and communications
Communicate in a professional manner which is consistent and aligned with BPLs Voice document
Customer-first orientation and centricity
Collaborative and solution-focused approach to problem solving and teamwork
Participate in continuous learning and creativity
Understand and appreciate celebrate diversity and inclusion in BPLs collections and services
Demonstrates resiliency and adaptability in resolving issues and switching tasks

Leadership:

Demonstrates good judgment accuracy and has attention to detail
Understands accountability

Technical:

Knowledge of BPLs vision mission values and strategic plan.
Knowledge of policies processes procedures and systems within BPL
Knowledge of library Customer Experience Philosophy and Customer Experience Standards

Work Environment

Most work is completed in public library spaces while customers are present with little exposure to noise dirt or external elements.
Physical work such as moving changing and setting up for programs for community spaces; shelving shifting packing and unpacking boxes.
There is minimal computer use and contact by email and MS Teams.

Working Hours

BPL is a 7 days per week service and schedules include regular evenings and weekends.

Physical and Mental Effort

Normal physical activity such as periodic standing walking sitting and the use of basic motor skills.
Some continuous physical exertion required such as moving changing and setting up for programs or community spaces; shelving shifting packing and unpacking boxes.
Ability to move materials and supplies (up to 50lbs)
Ability to stand for extended periods of time
Ability to bend and stretch to reach high and lowshelves
Maintain a positive professional and diplomatic demeanor at all times
Moderate focus while sorting shelving and maintaining collections.