Service Technician Gas and Flame Instruments

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Summary

Provide technical support in-house and on-site repair installation training for customers field service for all Teledyne Gas & Flame Detector Products. Provide feedback to engineering and production for products improvements. Service customers with service activities including service estimates troubleshooting service orders project sales orders scheduling information. Provide application support for products.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

REPAIR DUTIES

Depot repair field repair perform installations and preventative maintenance/calibrations

Excellent technical and troubleshooting skills

Interpret and work from complex electromechanical blueprints schematics drawings and work instructions.

Perform set-up and analytical tests on any Teledyne Gas & Flame Detector units

Interpret and record analytical data from testing

Installation of instrumentation in various environments including but not limited to manufacturing facilities

Coordinate with on-site contractors and facility managers to ensure proper system installation

Uses and maintains manufacturing and test equipment.

TECH SUPPORT DUTIES

Answer basic application and detailed service-related questions for Teledyne Gas & Flame Detector units remotely.

Enter Cases from customer phone calls and email inquiries

Provide customers with written quotation on parts/service

Ability to work with and manage parts via the software that manages Teledynes financials and supply chain.

Initiate and/or process return authorization for incorrect or defective material ordered shipped or received.

Schedule and complete installation troubleshooting repair and preventative maintenance at customer site

Excellent Remote technical and troubleshooting skills

Patiently explain complex technical systems to individuals and groups in person and remotely.

Creates and edits user manuals checklists troubleshooting guides etc.

Ability toeffectively interpret engineering drawings technical manuals videos and documents for new system startup certifications and systems maintenance.

Responsible for achieving technical supports quality and productivity measurements

Participate actively in the quality process including project team involvement problem solving corrective and preventative actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

TRAVEL

An average of 10% overnight travel expected

Domestic and International with an emphasis on domestic travel

Travel on short notice required

GENERAL

Must be self-motivated display an enthusiastic attitude and initiative and a willingness to be flexible.

Must be able to work independently and as a member of a team

lift 35-55lbs if needed.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Vocational or Technical Certificate or college degree (Associates Degree) in related or specialized field; 5 years of experience and/or training; or equivalent combination of education and experience.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.