Communication Program Manager, Worldwide Grocery Stores (WWGS) Support Services
Share
Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazons World Wide Grocery Store (WWGS) division is seeking a Communication Program Manager to own and drive the end-to-end communications strategy across Whole Foods Market Daily Shop One Grocery and new concept store formats. This role is responsible for creating editing and delivering clear accurate and operationally relevant communications including tasks messages newsletters and stakeholder engagements to field teams and support partners.
The ideal candidate is a proactive communicator who thrives in a fast-paced retail environment can simplify complex operational content for store-level audiences and has a passion for building scalable communication programs. You will serve as the connective tissue between Operations leadership and the field ensuring timely high-impact messaging that drives completion rates readership and operational excellence.
Key job responsibilities
Communications Strategy & Content Creation
the creation editing and distribution of communications tasks and messages across Whole Foods Market Daily Shop One Grocery and new concept store formats.
and curate the Ops Note Field Support Partner Newsletter consolidating relevant content into a single actionable resource for support partners to view action and support in stores.
and refine content for accuracy operational nuance and simplification ensuring all communications are written at a level appropriate for store team readership and comprehension.
and maintain a consistent voice tone and formatting standard across all WWGS communications.
Stakeholder Management & Engagement
weekly meetings with Operations Leader Subject Matter Experts (SMEs) to proactively identify communication needs anticipate high-urgency messaging requirements and facilitate timely delivery of critical updates.
and maintain strong cross-functional relationships with Operations Store Leadership Program Managers and central teams to ensure alignment on messaging priorities and content accuracy.
as the primary point of contact for communication requests across WWGS brands triaging and prioritizing based on urgency audience impact and operational relevance.
stakeholder review and approval workflows to ensure content is vetted accurate and delivered on schedule.
Communication Channels & Tools
and improve programmatic work around communication channels and tools including the intranet site Microsoft Teams meeting cadences and communication tooling platforms.
and optimize existing communication channels to increase readership completion rates and engagement metrics.
with technology and tooling teams to identify opportunities for automation improved delivery mechanisms and enhanced user experience for field audiences.
and govern communication channel standards ensuring content is published in the right channel at the right time for the right audience.
Program Management & Continuous Improvement
and track key performance metrics including message completion rates readership rates newsletter engagement and stakeholder satisfaction.
identify gaps redundancies or inefficiencies in current communication workflows and propose scalable solutions.
high-urgency communication needs (e.g. product recalls safety alerts seasonal operational changes) and establish rapid-response protocols.
and maintain a communication calendar that aligns with operational cadences seasonal events and business priorities across all WWGS brands.
standard operating procedures (SOPs) and playbooks for recurring communication processes.
- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Written and verbal communication skills with the ability to distill complex operational information into clear concise store-friendly language.
- Strong editorial judgment with experience editing content for accuracy tone and audience appropriateness.
- Proven ability to manage multiple stakeholders competing priorities and tight deadlines in a fast-paced environment.
- Strong program management skills with the ability to build track and optimize communication workflows and processes.
- High degree of ownership and bias for action ability to work independently and proactively anticipate needs.
- Experience in retail grocery or store operations communications.
- Bachelors degree in communications Journalism English Marketing Business Administration or a related field.
- 3 years of experience in communications content management program management or a related role.
- 2 years of experience in a retail grocery or field operations environment.
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience with communication and collaboration tools (e.g. Microsoft Teams SharePoint intranet platforms email distribution systems).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The ideal candidate is a proactive communicator who thrives in a fast-paced retail environment can simplify complex operational content for store-level audiences and has a passion for building scalable communication programs. You will serve as the connective tissue between Operations leadership and the field ensuring timely high-impact messaging that drives completion rates readership and operational excellence.
Key job responsibilities
Communications Strategy & Content Creation
the creation editing and distribution of communications tasks and messages across Whole Foods Market Daily Shop One Grocery and new concept store formats.
and curate the Ops Note Field Support Partner Newsletter consolidating relevant content into a single actionable resource for support partners to view action and support in stores.
and refine content for accuracy operational nuance and simplification ensuring all communications are written at a level appropriate for store team readership and comprehension.
and maintain a consistent voice tone and formatting standard across all WWGS communications.
Stakeholder Management & Engagement
weekly meetings with Operations Leader Subject Matter Experts (SMEs) to proactively identify communication needs anticipate high-urgency messaging requirements and facilitate timely delivery of critical updates.
and maintain strong cross-functional relationships with Operations Store Leadership Program Managers and central teams to ensure alignment on messaging priorities and content accuracy.
as the primary point of contact for communication requests across WWGS brands triaging and prioritizing based on urgency audience impact and operational relevance.
stakeholder review and approval workflows to ensure content is vetted accurate and delivered on schedule.
Communication Channels & Tools
and improve programmatic work around communication channels and tools including the intranet site Microsoft Teams meeting cadences and communication tooling platforms.
and optimize existing communication channels to increase readership completion rates and engagement metrics.
with technology and tooling teams to identify opportunities for automation improved delivery mechanisms and enhanced user experience for field audiences.
and govern communication channel standards ensuring content is published in the right channel at the right time for the right audience.
Program Management & Continuous Improvement
and track key performance metrics including message completion rates readership rates newsletter engagement and stakeholder satisfaction.
identify gaps redundancies or inefficiencies in current communication workflows and propose scalable solutions.
high-urgency communication needs (e.g. product recalls safety alerts seasonal operational changes) and establish rapid-response protocols.
and maintain a communication calendar that aligns with operational cadences seasonal events and business priorities across all WWGS brands.
standard operating procedures (SOPs) and playbooks for recurring communication processes.
- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Written and verbal communication skills with the ability to distill complex operational information into clear concise store-friendly language.
- Strong editorial judgment with experience editing content for accuracy tone and audience appropriateness.
- Proven ability to manage multiple stakeholders competing priorities and tight deadlines in a fast-paced environment.
- Strong program management skills with the ability to build track and optimize communication workflows and processes.
- High degree of ownership and bias for action ability to work independently and proactively anticipate needs.
- Experience in retail grocery or store operations communications.
- Bachelors degree in communications Journalism English Marketing Business Administration or a related field.
- 3 years of experience in communications content management program management or a related role.
- 2 years of experience in a retail grocery or field operations environment.
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience with communication and collaboration tools (e.g. Microsoft Teams SharePoint intranet platforms email distribution systems).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 74200.00 - 129800.00 USD annually
USA TX Austin - 74200.00 - 129800.00 USD annually
USA VA Arlington - 74200.00 - 129800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually
Required Experience:
Manager
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
