Patient Administration Manager

Full-Time role

About Us

Aegis Health has a guiding philosophy and deep commitment to quality health care based on compassion and respect. Aegis Health has evolved from the Aegis Groups extensive experience in care provision to develop innovative health care services. At Murdoch Square these integrated health services comprise surgical services mental health and primary care services. The surgical services are located across three floors in the Aegis Health Private Hospital. To learn more about Aegis Health visit our website: Health offers a competitive rate of pay and benefits including onsite offer a supportive workplace with education and training.

About the Role

Aegis Health is seeking an experienced and motivated Patient Administration Manager to lead and coordinate administrative services across our newly established private surgical and mental health hospital.

This is an exciting opportunity for a strong people leader with a passion for healthcare administration patient experience and operational excellence. You will oversee a dedicated administration team and ensure the delivery of timely accurate and professional patient services across the hospital.

Key Responsibilities

In this role you will:

• Lead supervise mentor and support Administrative Assistants and clerical teams
• Manage daily patient administration operations including admissions reception ward clerical support and theatre bookings while maintaining confidentiality.
• Coordinate staffing rosters leave management and recruitment processes
• Monitor performance compliance and key administrative KPIs
• Assist with policy and procedure reviews and continuous improvement initiatives
• Respond professionally to patient doctor and stakeholder enquiries
• Foster a positive collaborative and customer-focused workplace culture
• Support safety quality and accreditation standards across all administrative functions

You will provide leadership and oversight to:

- Ward Clerks

- Theatre Bookings Clerks

- Receptionist/Concierge

- Patient Admissions Clerks

Essential Skills & Experience

• Strong knowledge of hospital patient administration systems and medical records processes.
• Proven experience managing administration staff rostering within a healthcare or hospital environment.
• Excellent organisational skills with the ability to prioritise competing demands
• Exceptional communication and interpersonal skills with a strong customer service focus.
• High-level computer and data processing skills with strong attention to detail.
• The ability to build positive working relationships across multidisciplinary teams.

Employment Requirements

Successful applicants will be required to provide:

• Evidence of Australian working rights
• National Police Clearance
• Working with Children Check
• Proof of identity
• Successful pre-employment health assessment

Apply Now

If you are an experienced healthcare administration professional looking to make a meaningful impact in our growing organisation we would love to hear from you.

Submit your application including your resume and cover letter outlining your suitability for the role.