Software Support Engineer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Software Support Engineer
Location: Doha Qatar (Head Office & Customer Office)
Employment Type: Contract Staffing (1 Year)
Working Hours: 10 hours/day 5 days a week
Salary: QAR 8800/month
About the Role
We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance troubleshooting and support for software systems to ensure seamless business operations.
Key Responsibilities
-
Provide first-level and second-level support for
software applications.
Diagnose and resolve technical issues related to software performance configuration and integration.- Liaise with end-users to identify issues and provide timely solutions.
- Document incidents problems and resolutions in line with company standards.
- Collaborate with internal teams to escalate complex issues when required.
- Assist in software upgrades patch management and system testing.
- Deliver user training and support for software-related queries
-
Ensure compliance with IT policies and procedures.
Qualifications & Requirements
-
Education: Graduate degree (IT Computer Scienceor
related field). -
Experience: 23 years of experience in software
support
or a related technical role. -
Languages: Fluency in Arabic and French is
mandatory -
Nationality: Open to all.
-
Age Bracket: Open.
- Contributing to process development - were a small team so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
- Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention network bottlenecks etc.
- Desire to make customers successful through direct interaction
Strong operational knowledge / experience in
application management
Operational knowledge / experience of at least one
mainstream distributed system (e.g. Kafka Hadoop
Cassandra etc.) and Java applications (jstack jmap etc.)- Solid Scripting and Programming Skills (Python JavaScript PowerShell VBScript PerlScript C# TSQL XML) is advantageous etc.)
Experience with Cloud Technologies (Azure AWS
Google) preferred
- Minimum 5 years of relevant experience in a similar role
Able to troubleshoot technical issues in a structured
approach problem solver analytical proficiency Cyber security knowledge and experienceAttention to details fast learner and excellent
- Arabic and French speaking advantageous
- Excellent customer service skills communication skills
Self-managed and team oriented
Key Skills
-
Strong troubleshooting and problem-solving abilities.
-
Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Knowledge of software deployment updates and maintenance.
-
Customer-focused with a proactive approach to issue
resolution.
Key Skills
About Company
Founded in 2014, SWAN is one of the largest and fastest growing people staffing & talent solutions company in Qatar. As a leader in staffing and talent management solutions in Qatar, Swan has the expertise to provide suitable qualified professionals, who can take your business to grea ... View more
