Coordinator Rider On Ground Ops
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Support daily operations by monitoring order delays resolving rider related issues from vendors customers or riders and ensuring smooth and efficient live operations.
Whats On Our Plate
Managing day-to-day operations.
Manage rider related escalations and resolutions.
Assist dispatchers with rider-related communication.
Monitor and improve rider performance and compliance.
Manage rider roster with proper allocation of shifts/breaks/off-days etc.
Groom rider quality (behaviour appearance professionalism presentational etc).
Monitor and prevent rider fraud while ensuring professionalism integrity and compliance.
Reduce rider complaints originating from customers and/or vendors.
Monitor riders performance on individual level and responsible for coaching/warning riders.
Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.
Perform ad hoc assignments and assist other teams as needed.
Qualifications :
What Did We Order
01 years of experience in Logistics Customer Support or Operations.
Bachelors degree in Logistics Business Administration or a related field.
Proficiency in Google Suite and strong data entry retrieval and analysis skills.
Fluent in both languages Arabic and English. Urdu is a plus.
Strong interpersonal and communication skills with the ability to collaborate effectively.
Analytical thinker with problem-solving skills and a results-driven mindset.
Ability to multitask and perform well in a fast-paced environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
