Workday HCM support Soecialist

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Workday HCM Support Specialist

Location: (Remote

Employment Type:Contract

Pay Range: 75-80/hr

Position Overview

We are seeking a Workday Support Specialist for the HR Technology team. This role is dedicated to high-level functional support troubleshooting and keeping our Workday environment healthy. You will be the primary point of contact for resolving configuration issues and managing data requests in a fast-paced high-volume environment.

If you enjoy the puzzle-solving aspect of Workday and pride yourself on quick accurate resolutions this role is for you.

• Production Support: Act as the lead for Workday support tickets related to HCM Benefits Compensation and Absence. Payroll is a plus

• Troubleshooting: Diagnose and resolve complex Business Process (BP) errors calculation glitches and integration failures.

• Data Management: Execute frequent data loads and mass updates via EIBs to support organizational changes and audits.

• Report Requests: Generate on-demand reports and modify existing Advanced and Matrix reports to meet immediate business needs.

• Security Maintenance: Handle day-to-day security requests including role assignments and troubleshooting access issues.

• User Empowerment: Create simple how-to documentation to help end-users and HRBP partners navigate new features.

• Experience: 2 years of dedicated Workday administration or support experience.

• Module Knowledge: Functional fluency in HCM Benefits Comp and Absence. You should know where the gears are in these modules.

• Technical Tools: High proficiency in EIBs and Report Writer is non-negotiable.

• Speed & Accuracy: Ability to manage a steady ticket queue in a fast-paced environment without sacrificing data integrity.

• Security Savvy: Practical experience managing Workday security groups and permissions.

• The Firefighter: You stay calm under pressure when a business process stalls during a deadline.

• The Auditor: You notice when data looks off and take the initiative to fix the root cause.

• The Communicator: You can translate Workday-speak into plain English for frustrated users.

• 100% Remote: Work from anywhere with a stable internet connection.

• Agile Pace: We move quickly so youll need to be comfortable with shifting priorities and a dynamic workload.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.