Senior IT Business Analyst

Job Title: Senior IT Business Analyst
Location: onsite in Atlanta GA
Duration: 6-12 months
Work authorization: USC or GC.

JOB DESCRIPTION:

As the IT Business Partner for HR Systems you will act as the strategic bridge between North American HR stakeholders and technical teams. You will oversee the demand design and implementation of SaaS solutions (such as Workday SuccessFactors or Oracle HCM) to ensure they meet evolving business needs while maintaining system stability and compliance.

Responsibilities:

• Oversee the demand management of IT/SaaS solutions and integrations for North Americas HR business needs.

• Act as a strategic partner maintaining strong relationships with stakeholders by listening actively understanding and clarifying their needs.

• Collaborate with process owners and key users on Change Management initiatives.

• Facilitate and manage requirements and design workshops covering planning design testing training knowledge transfer and implementation or system enhancements.

• Create functional and program specifications and handle design testing implementation support and maintenance of application enhancements.

• Evaluate the impact of new solutions and contribute to the development of change management strategies.

• Follow and adhere to Project Management Processes set by TK Elevator.

• Serve as the primary point of contact for management end-users and technical teams concerning the mentioned systems.

• Provide functional support to end-users and manage user inquiries.

• Coordinate the research planning and implementation of software fixes.

• Investigate and resolve technical issues conducting root cause analysis and identifying recommendations for resolution.

• Participate in SaaS Platform selections and service contract negotiations

• Responsible for ensuring systems compliance

• Maintain documentation including lessons learned best practices and quality improvement efforts.

• Keep senior management informed about the status of ongoing work.

• Define and comply with processes to maintain high availability and stability of application/system.

• Timely resolution of Problems and Issues

• Accurate and timely completion of assigned work/activities

• Adequately planning for and executing training of end users.

Qualifications:

• Bachelors degree in Computer Engineering and/or Masters in MIS

• 8 years of IT Industry Experience

• PMP preferred

• Experienced in supporting enterprise HRIS or SaaS platforms (Workday Oracle HCM SuccessFactors UKG ADP or similar)

• Experienced in gathering business requirements and facilitating stakeholder/design workshops for enterprise applications

• Experienced in managing application enhancements testing implementation and end-user support for enterprise systems

• Experienced in working with SaaS integrations enterprise application support or system troubleshooting/root cause analysis

• Experienced in serving as a liaison between business stakeholders end users and technical/IT teams

• Experienced in supporting change management initiatives user training and process improvement efforts

• Experienced in working within formal project management methodologies (PMP Agile Waterfall ITIL etc.)

Mindtris a minority women-owned enterprise is at the forefront of digital transformation technology excellence and business growth solutions. Specializing in talent mobilization and innovation we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology Telecommunications Healthcare Engineering and the Public sector. With a focus on deploying top-tier talent and fostering innovation we empower businesses to thrive and excel in a rapidly evolving digital landscape helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.