Manager Integration Engineering

Randstad India

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

JOB SPECIFICATIONS

Qualification:

/ B.E / Graduation in any specialization

Years of experience:

8 years of Experience in

Bachelors degree in Information Technology Computer Science or related field

8 years of experience in Cisco Contact Center technologies (UCCE/UCCX)

3 years of experience in a leadership or managerial role

Strong experience with:

Cisco UCCE architecture

CVP (Customer Voice Portal)

Finesse

ICM scripting

CUIC reporting

Experience managing offshore or distributed teams

Knowledge of ITIL processes (incident problem change management)

Strong troubleshooting and performance tuning skills Proven experience managing offshore teams supporting US time zones.

Excellent communication and stakeholder management skills.

Skills and Capabilities

Details

People Management Skills

N/A

Technical Skills

The following are highlighted entrepreneurial competencies and core expectations for the job/role:

Experience in US healthcare environments (payer/provider systems)

Understanding of HIPAA PHI and regulatory compliance

Cisco certifications (CCNP Collaboration / CCIE Collaboration preferred)

Experience with cloud contact center solutions (Webex CC Genesys etc.)

Familiarity with integration to EHR systems (Epic Cerner)Proven coach with a track record of developing staff and recruiting highly skilled candidates

Working knowledge of technology and correlation to solving business problems.

Working knowledge of vendor management principles and procedures.

Good understanding of statistical methods and metrics development.

Strong Program/Project Management Skills - Demonstrated success in large project implementations

Leadership and team building

Time management and organizational skills

Leadership and team management across global teams

Strong communication and stakeholder management skills

Ability to handle high-pressure production environments

Strategic thinking with hands-on technical depth

Process improvement and automation mindset

Other Skills

Results oriented with an eye towards business results as the objective

Typical work week hours can vary depending on workload and project deliverables.

Rotating nights and weekends required

Prolonged sitting and office environment

Excellent problem solving and analytical skills

Willingness to contribute to a positive and inclusive team culture

JOB SPECIFICATIONS Qualification: / B.E / Graduation in any specialization Years of experience: 8 years of Experience in Bachelors degree in Information Technology Computer Science or related field 8 years of experience in Cisco Contact Center techno...