Senior Principal Consultant- Salesforce Solution Architect

At Genpact we dont just keep up with technology-we set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Senior Principal Consultant Salesforce Solution Architect

We are seeking a proficient Salesforce Solution Architect to join our dynamic team. Your role will be to design and develop tailored solutions within the Salesforce platform to support critical business functions and meet project objectives client requirements and company goals. Our ideal candidate will have deep experience with Salesforce architecture and a solid understanding of business process development. Ultimately your role will be to ensure the successful implementation of Salesforce solutions to meet business goals and deliver high value to our clients.

Responsibilities:

• Design and build high-performance reusable and reliable Salesforce solutions.
• Identify business processes that can be improved by implementing Salesforce.
• Develop customized solutions within the Salesforce platform.
• Communicate with project managers clients and other developers to design cohesive project strategies and ensure effective collaboration.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives.
• Conduct research into clients use of Salesforce producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Lead business process redesign roadmap planning and identifying touch points in multi-cloud implementations.
• Lead migration of functionality & data from 3^rd party applications into Salesforce
• Develop strong client relationships by building trust rapport and positive working relationships with key sponsors stakeholders and team members.
• Remain current with leading-edge industry and technology drivers and innovations including the Salesforce product set.
• Manage discussions with various levels of customers business stakeholders.
• Identify and help build services offerings to support rapid time to value for Salesforce implementations.
• Liaise with Salesforce product teams to support client implementations.
• Maintain a target billable utilization aligned to the role.
• Validate solution components lead customer walkthroughs and provide guidance to the project manager for key issues/risks to the project.
• Work with internal and customer stakeholders to create prototypes proof of concepts and sample mockups as a means of eliciting and defining business requirements.
• Create and own user stories/business requirements document as an outcome of the requirements gathering sessions.
• Mentor a team of mid-level and junior developers