Logistics Lead

The Logistics Lead (B3) plays a critical role in supporting outbound logistics operations by coordinating courier activities resolving delivery issues and serving as a primary point of contact for retail customers and internal partners. This role ensures accurate timely and compliant shipment execution in a fastpaced customerfocused environment.

Based in Orlando FL the Logistics Lead operates as an advanced individual contributor providing daytoday coordination problemsolving and peer support without formal peoplemanagement authority. This position requires strong communication skills attention to detail and the ability to independently resolve complex logistics issues.

What Youll Do (Responsibilities)

• Serve as the primary point of contact for customer logistics issues related to outbound shipments and deliveries
• Track and monitor national and local courier activity to ensure ontime pickup and delivery
• Investigate and resolve courierrelated issues including delays missed pickups and delivery exceptions
• Respond to customer store and internal inquiries regarding shipping status and delivery concerns
• Maintain professional communication with customers couriers and internal stakeholders
• Manage relationships with carriers such as FedEx and UPS escalating issues to account managers as needed
• Escalate shipping issues to management and customers in a timely and accurate manner
• Independently troubleshoot logistics problems and develop effective solutions with minimal supervision
• Support pharmacy operations as needed to ensure continuity of service
• Ensure compliance with standard operating procedures (SOPs) and logistics methods of procedure (MOPs)
• Provide recommendations for improvements to shipping and courier SOPs
• Assist with investigations related to lost or missing packages
• Audit packages prior to courier handoff to ensure accuracy and reduce reshipments
• Coordinate ordering and distribution of returntosender packaging supplies
• Monitor inventory levels of shipping supplies and report shortages
• Complete monthly invoicing delivery performance and SLA reports
• Provide peer support to other locations or functional areas as needed
• Maintain confidentiality of sensitive information and adhere to company values

Basic Requirements

(Aligned to Career Framework Minimum Education & Typical Experience or Equivalent Combination)
These must be clearly visible on a resume:

• High School Diploma or GED OR equivalent work experience
• Demonstrated experience in logistics transportation shipping or distribution operations
• Experience independently coordinating shipments resolving delivery issues or supporting courier operations

Preferred Skills / Experience

• Experience working with national and local carriers (e.g. FedEx UPS USPS)
• Familiarity with shipping or logistics systems (e.g. GlobalShip TMS platforms)
• Strong customer service skills in a hightransaction timesensitive environment
• Proficiency with Microsoft Office especially Excel
• Ability to analyze problems and recommend solutions
• Experience training peers or providing leadlevel support
• Strong attention to detail and organizational skills
• Comfortable downloading reviewing and analyzing carrier reports

Work Environment & Physical Requirements

• Onsite role working across office and production environments
• Climatecontrolled workspace
• Ability to stand walk sit and move between operational areas
• Minimal travel expected