IT Field Support Technician

Ford Office Technologies is growing and due to this growth we are seeking a reliable and customer-focused IT Field Support Technician to join our this role you will go on-site to our customers locations and provide Tier 1 level IT support which will include but not limited to; technical support troubleshooting hardware and software issues and ensure our clients IT systems are operating efficiently. The ideal candidate is hands-on detail-oriented and comfortable working independently in various field environments.

• Set up new user accounts and profiles and handle any password issues.
• Provide on-site technical support for desktops laptops and printers.
• Support the training and roll-out of new applications.
• Install configure and maintain hardware and software systems.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi)
• Ability to set up and work with smart boards and basic knowledge of working with a server and networking.
• Chrome book repair and google suite.
• Answer basic questions about installation operation configuration customization and usage of network connected devices.
• Perform system upgrades and routine maintenance.
• Manage and support Microsoft 365 accounts and services.
• Prioritize and manage multiple open cases at one time by maintaining files and records.

Ford Office Technologies Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work is the areas largest independent full-line authorized provider of the industrys top four manufacturers for copier printer and multi-function product (MFP) technology Canon Konica Minolta Kyocera and Lanier (Ricoh). Since opening in 1991 Ford Office Technologies has been focused on delivering the areas best products and services available in the industry. Our family owned and operated business headquartered in Connellsville Pennsylvania is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services our main goal is to ensure that our customers businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania Maryland West Virginia and Ohio. Our growth also incorporates expanding our reach with offices in Pittsburgh Hermitage Erie Monroeville and most recently our Niles OH location.

• Associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1-3 years working in a professional helpdesk environment.
• A strong understanding of TCP/IP DNS SMTP and other network protocols is preferred.
• A basic understanding of networks PC computer support troubleshooting hardware and software issues or classroom experience.
• Applicants with CDIA or COMPTIA A certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications Outlook and client specific programs.
• Aptitude for quick learning of technical and procedural topics self-motivating/self-learning work approach and the ability to work and set goals with little supervision while maintaining a strong work ethic.
• Requires the ability to perform multiple duties be highly organized work overtime when necessary and be an excellent team player.
• Must have a valid drivers license and proof of insurability.
• Ability to lift 50 lbs.
• Ability to provide excellent customer service and communicate technical information clearly

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical Dental and Vision Care Insurance
• Life Insurance both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident cancer critical illness or injury.
• CDA Scholarship Foundation