Vice President, Product Management

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

Our Product team leads the direction coordination output quality and enhancements to PowerSchools product portfolio. This dynamic multi-functional team ensures the effective rollout of new products across the platform packages and positions products to appeal to consumers and helps set the future direction and pace of innovation in our organization.

The Head of Product Operations at PowerSchool is a strategic operational and crossfunctional executive responsible for architecting and scaling the systems processes analytics and automations that enable a high-performing product organization. This leader partners closely with the CPO R&D Finance Cloud Operations and GTM teams to ensure the company delivers high-quality high-impact products with operational excellence customer-centricity and financial discipline. This role owns Product Operations & Strategy end-to-enddriving alignment between product strategy AI-enabled efficiencies pricing and packaging customer insights segmentation analytics and the operational rigor required to sustain growth and profitability across a multi-product SaaS platform.

Description

The Product Management team is critical in full lifecycle product planning delivery and marketing with the end user in mind.

Your day-to-day job will consist of:

Product Operations & Strategy Leadership

• Define build and lead the Product Operations & Strategy function creating scalable and repeatable processes for planning prioritization roadmap governance competitive intelligence backlog management release management and post-release ROI evaluation.
• Partner with the CPO and executive leadership to align multi-year product strategy and roadmap with business objectives customer outcomes and marketopportunities.
• Partner with the CPO Finance Engineering Support Services and Cloud Ops to optimize product investments COGS and contribution margins balancingcustomer experience with operational efficiency.

Pricing Packaging & Licensing Strategy

• Partner closely with Product Finance and GTM leadership to evaluate refine and execute pricing & packaging strategies across the product portfolio.
• Lead operational analysis and scenario modeling for new licensing frameworks.
• Build data-driven insights on product usage customer value segmentation and willingness-to-pay to inform pricing decisions.
• Ensure pricing and packaging changes are operationally sound communicated effectively and measurable from both customer and revenue perspectives.

Product Health Metrics & Insights

• Establish and own product health KPIs including feature adoption retention/churn NPS/CSAT bugs/defects stability time-to-market and engineering velocity.
• Lead segmentation analytics across customers products and markets to understand win rates competitive performance and historical product performance.
• Build dashboards analytics infrastructure and review cadences to surface risks early drive continuous improvement and ensure accountability across Product and R&D.
• Consolidate customer usage and operational insights to inform prioritization and strategic direction.

Cross-Functional Execution & Release Leadership

• Lead cross-functional coordination for major releases involving Product R&D Cloud Operations Customer Success Support Marketing and GTM teams.
• Ensure alignment of priorities cross-team dependencies delivery timelines quality commitments and customer-facing readiness.
• Drive program and portfolio management at scale across a multi-product portfolio.

Systems Tools & Product Ops Technology Stack

• Own the financial stewardship of the Product tooling stackevaluating usage cost/value tradeoffs vendor consolidation and ROI across:
  o Roadmapping and backlog tools
  o Product analytics and instrumentation platforms
  o Monitoring and observability systems
  o Feedback collection and VOC platforms
  o Competitive and market intelligence tool
• Lead the integration of customer insights (CSAT NPS support tickets user research usage analytics) into the product development lifecycle.

AI-Driven Operational Efficiency & Automation

• Lead the adoption of AI and automation across the product organization to improveefficiency speed and quality in:
  o Roadmapping and strategic planning
  o Backlog grooming and requirements generation
  o Release notes customer-facing documentation and training materials
  o Competitive intelligence and market monitoring
  o Internal knowledge management and productivity tooling
• Partner with Engineering IT and Product to select and deploy AI solutions that enhance decision-making eliminate manual work and improve team throughput.
• Establish governance quality standards and best practices for how AI is used within Product and R&D SDLC workflows.

Minimum Qualifications

• Minimum of 15 years of relevant and related work experience.
• Bachelors degree or equivalent or equivalent years of relevant work experience.
• Travel occasionally up to 20-25% for key moments such as team summits training customer meetings company events etc. with increased frequency during peak periods based on business demands.
• This position is subject to company on call policies which constitutes working hours outside of the normal workday as needed.
• Experience managing and leading functional areas or departments.
• 10 years in B2B SaaS / Cloud product operations product strategy or product management including senior leadership responsibilities.
• Experience operating within a $1B ARR multi-product SaaS or Cloud Platformenvironment.
• Proven success building or scaling a Product Operations organization andsupporting CPO leadership.
• Demonstrated track record improving product performance and customer satisfaction at scale.
• Deep familiarity with modern product & engineering tools (roadmapping backlog analytics VOC monitoring).
• Experience partnering closely with Customer Success Support Sales and GTM teams serving enterprise or institutional customers.

Key Competencies

• Strategic Systems Thinker: Capable of designing operating models not just individual processes.
• Highly Data Fluent: Adept at defining instrumenting interpreting and operationalizing product and customer metrics.
• Program & Portfolio Management Excellence: Drives structured execution and ensures cross-functional follow-through.
• Stakeholder Leadership: Skilled at aligning Product R&D CS Support and GTM around shared priorities.
• Change Leadership: Drives adoption of new processes tools and ways of working across diverse teams.
• Customer-Obsessed: Anchors decisions in customer outcomes

Personal Attributes

• Bias for Action Operates with Urgency & Ownership: Comfortable rolling up sleeves; eliminates operational blockers.
• Structured Operator: Brings clarity predictability and order in ambiguous or highpressure situations.
• Low-Ego Collaborator: Builds trust and strong partnerships across executives and frontline teams.
• High Integrity & Executive Presence: Communicates transparently credibly and with gravitas.
• Growth Mindset: Continuously improves processes teams and self; embraces iteration and learning.

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical Dental Vision Pharmacy benefits Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance Identity Theft Protection Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $169500 - $299300 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicants skills and prior relevant experience and training; licensures degrees and certifications; internal equity; internal pay ranges; and market data/range parameters.

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EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing