Patient AccessSupervisor

JOB SUMMARY

ThePatient Access Supervisorisa managerial role withinHSSPatientAccess department. Theirresponsibilities encompass overseeing and directing the activities of a team ofPatientAccessSpecialists Patient AccessLeadand Patient Access Coordinator.The Patient Access Supervisor plays a critical role inmaintainingsmooth patient interactionsoptimizingprocesses andfacilitatingeffective communication between patients staff and healthcare providers.

Patient AccessSupervisorDuties & Responsibilities:

• Under the guidance of an Assistant Director Director and/or Executive Leadership thePatient AccessSupervisor supervises and oversees the Patient Access department.As the Registration supervisor on-sitethePASSupervisoris responsible foroverseeingtheday-to-dayactivities of a Patient Access area to ensure patient flow runs smoothly.

• The PAS Supervisor is a super-user of Epic registration and all systems and tools used by the department.The Supervisor can proficiently perform all routine patient access tasks and duties incidental to the work describedherein.This requires intimate knowledge of the department and hospital policies serviceslayoutand organization.

• The PAS Supervisoris responsible forthe new hire interview and onboard processes job trainingeducationand registration support. The Supervisor runs reports distributes work assignments and reviews PAS efforts for quality and achievement of PI initiatives. Duringmonitoringefforts the Supervisor may be first toidentifya need and therefore offer real-time in-serviceor trainingfor PAS staff. Additionally the Supervisor will complete performance evaluations andidentifyissues of thedepartmentstaff and overall effectiveness of department policiesproceduresand practices.

• The PAS Supervisor manages staff schedules and coverage directs the work of others andmonitorskey metrics. ThePASSupervisor respondstimelyto the needs of registration front-line staff andis responsibleforresolvingescalatingfront-end matters and/or whenever there is a need for service recovery.

• The person in this role also serves as a change agent;implementsnew initiatives activelyparticipatesin performance improvement activitiesassistswith reportingofstatisticsand ensurescomplianceofallwork-relatedactivities.

• Manageandleada team ofPatientAccessSpecialists ensuringtheir training performance and development.

• Supervisepatient registration schedule appointmentsand insurance verification processes.

• Coordinatewith medical staff tooptimizepatient flow and ensureaccurateinformation exchange.

• Handleescalated patient inquiries concerns and complex cases.

• Implement andenforcepolicies procedures and privacy regulations (e.g. HIPAA).

• Analyzedata and metrics tomonitoroperational performance andidentifyareas for improvement.

• Collaboratewith other departments to enhance overall patient experience and operational efficiency.

• Conduct performance evaluations andprovideregular feedback to team members.

• Participatein leadership meetings andcontributeto strategic planningfor thePatientAccessDepartment.

• Ensurecompliance with billingand reimbursement guidelines related toPatientAccess.
  
  

Qualifications

Position requirements:

• Excellenttime-management organizational and problem-solving skills in a fast-paced environment.

• Detail-orienteddemonstratedability to prioritize and multi-task requests.

• Strong communicationskills and emotional intelligence with an emphasis on listening and interpreting body languagerequired.

• Pleasant and amicable character strong interpersonal skills and ability to develop relationships with every patient type.

• Adherence to patient privacy and HIPAA protection of data information as well as other HSS policies

• EPIC experience preferredand quick tolearnhospital technologies.

• Self-motivated detail-oriented and pragmatic; Energized by working in a fast-paced evolving environment

Education Requirements:

• Bachelors degree-

• Two years in a healthcare or related customer service field

• Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and applynew informationquickly is key