Employment Type:

Shift:

Description:

Job Title:Supervisor Patient Access

Employment Type:Full-time

Shift: Day
Location: Silver Spring

Position Purpose

Supervise all operational activities of Patient Registration for all shifts in the Emergency Department.

As a Supervisor Patient Access you will:

• Supervises all operational activities for Patient Registration for all shifts in Emergency Center.
• Assists Patient Access Director and Patient Registration Manager in development implementation and enforcement of departmentalobjectivesprogramsand processes.
• Coordinates admitting procedures with activities of other departments.
• Implements hospital admission policies throughappropriateandaccurateregistration.Assistsinonboardingprocess fornew staffmembers.
• Performs technical duties of all supervised staffto includePatient Registration Representative I & II and Insurance Verification Representative as necessary.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent;Associates Degree or equivalent experience preferred.
• Minimum ofone (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal State and Local laws and regulations.
• Proficiencyin Microsoft Office products such as Excel Word PowerPoint and Outlook; ability to use office equipment such as printer scanner fax and copier; aptitude fortimelydata entry.
• Effective verbal and written communication and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities and adapt to them as they change frequently;ability to work concurrently on variety of tasks and projects in environment that may be stressful with individuals having diverse personalities and work styles; ability to manage multiple workplacedemands andset realistic and obtainable priorities related to such.
• Excellent problem solving and conflict management skills as decisions and judgment impact overall operations and workflow.
• Working knowledge of computerized admitting systems medical terminology third-party payers and patient access and revenue cycle processes.
• Ability to interpretdata;excellent auditing and analytical skills for data reporting and account reconciliation.

Preferred:

• Professional certification through American Association of Healthcare Administrative Management (AAHAM) or National Association of Healthcare Access Management (NAHAM) preferred.

Pay Range: $24.12 - $37.43

Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

FT/PT Benefit eligible Roles:

**0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)

Position Highlights and Benefits:

• Comprehensive benefit packages including medical dental vision mental health paid time off 403B educationassistanceand voluntary benefits (pet insurance accident insurance hospitalindemnityand others) available fromthefirstday of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other communicate openly and respectfully while embracing a culture that nurtures a healing safe environment for all.
• Referral Rewards Program

Position Highlights:

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other communicate openly and respectfully while embracing a culture that nurtures a healing safe environment for all.
• Referral Rewards Program

Holy Cross Health is a Catholic not-for-profit health system that serves the two most populous counties in Maryland Montgomery and Prince Georges with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross Holy Cross Health is a member of Trinity Health of Livonia Michigan. Holy Cross Hospital in Silver Spring is one of the largest hospitals in Maryland and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers and offers a wide range of innovative community-based health and wellness programs. Specialty care home care and hospice services round out Holy Cross Healths high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard toMinority/Females/disabled/Veteran(M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.