PCTechnical Support Technician

About QBE LLC

QBE LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision accountability and technical excellence directly support national-level objectives.

QBE is seeking a PC/Technical Support Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position provides support for day-to-day operations for USARC while located at Fort Bragg NC 28307. The ideal candidate will provide computer technical support to maintain analyze troubleshoot and restore computer and information systems to an operational status to include personal computers thin/zero clients laptops desktops mobile devices print devices and peripherals. The goal is to ensure data voice video and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains.

Key Responsibilities

• Provide front-line and tier 2 support to end users to include interacting with network services physical devices software systems and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware software network system/application access and telecommunications systems.
• Provides on-site technical support by performing installation repair and preventative maintenance of workstations and related software and or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Diagnoses identifies isolates and analyzes software and hardware incidents and problems utilizing historical database records and returns equipment to operational status within agreed upon Service Level Agreement parameters. Interact daily with supervisor colleagues and customers to manage workflow in timely and professional manner.
• Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements. May route calls and/or support ticket to colleagues command IT support specialists Tier 3 support partner venders application administrators or other system support specialists. Alerts management to recurring problems and patterns of problems.
• Responsible for documenting upgrading and replacing hardware and software systems. Support and maintain user network account information including administration rights security and system groups.
• Responsible for implementing fixes and patches through various means such as registry edits patch installation Active Directory Security Policy configuration and various application testing. Install troubleshoot repair operate and maintain computers workstations laptops thin clients mobile devices printers scanners and any other equipment within the scope of this task.

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Required Qualifications

• Associates degree 3 years relevant experience OR
• High school diploma 5 years of experience in IT help desk service desk desktop support or technical support.
• Experience troubleshooting Microsoft OS (Windows 11) Active Directory Microsoft Office suite via touch labor and remotely.
• Ability to work in a dynamic environment and non-standard hours when needed mission focused.
• Strong customer service communication and documentation skills.
• Ability to work independently while supporting a collaborative team.
• Ability to follow established IT support processes security procedures and contract requirements.
• Active Secret clearance required.
• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security certification and maintaining certification through the CompTIA Security CE program.

Equal Opportunity Employment Statement

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender gender-identity and/or expression age disability Veteran status genetic information pregnancy (including childbirth lactation or related medical conditions) marital status neurodivergence ethnicity ancestry caste military/uniformed service-member status or any other characteristic protected by applicable law.