Service Delivery Coordinator

Service Delivery Coordinator Melbourne or Adelaide
Location: Melbourne VIC or Adelaide SA (CBD locations)
Company: BGIS Newly Acquired National Logistics Portfolio
Employment Type: Full-Time Permanent Hybrid (3 days office / 2 days WFH)

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across diverse industries. We are committed to safety collaboration and operational excellence supporting critical and high-volume environments.

Purpose of the Role

BGIS is seeking an experienced Service Delivery Coordinator to support a newly acquired high-profile national logistics portfolio. This is a fantastic opportunity to join at the early stages and help shape processes structure and service delivery approaches.

Reporting to the Service Delivery Manager you will play a key role within a small high-performing team coordinating maintenance activities managing systems and workflows and supporting compliant efficient service delivery.

The ideal candidate is highly organised detail-focused and comfortable managing high volumes of work. You are someone who stays focused embraces complex tasks and is confident navigating systems while balancing multiple priorities.

Key Responsibilities

• Coordinate and manage maintenance requests work orders and service delivery activities
• Maintain and update CMMS systems ensuring accurate asset registers and job tracking
• Support Planned Preventative Maintenance (PPM) scheduling and compliance activities
• Monitor job progress follow up on outstanding works and provide stakeholder updates
• Assist with subcontractor coordination documentation and compliance requirements
• Support reporting audits and continuous improvement initiatives
• Contribute to safety quality and environmental compliance across all activities

Education Experience & Skills

Essential:

• Experience in facilities management property or a high-volume service delivery environment
• Strong systems capability including experience with CMMS or similar platforms
• High level proficiency in Microsoft Office (Excel Word Outlook)
• Excellent organisational skills with the ability to manage multiple priorities
• Strong attention to detail and ability to work with complex information
• Effective communication skills and a collaborative approach

Desirable:

• Exposure to logistics industrial or large-scale operational environments
• Experience with subcontractor coordination and compliance processes
• Understanding of financial processes such as invoicing purchase orders and budgeting

Workplace Flexibility

This role is based in a CBD office location in either Melbourne or Adelaide with a hybrid working arrangement (3 days in office 2 days from home). You will be part of a close-knit team supporting a fast-paced national portfolio.

Why Join BGIS

Key Benefits Include:
Spot recognition vouchers and $2000 employee referral bonus
Access to Flare discounts across retailers utilities and more
Fitness Passport for you and your family
Employee Assistance Program (EAP) and wellbeing initiatives
Career development through internal mobility and leadership programs
Opportunity to shape and influence a newly established contract
Endorsed by Work180 as an employer of choice for women
Recognised by WORK180 as a Top 5 Employer for career development opportunities
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Recognised as a top 101 Workplace for Women in 2026 by Work180

BGIS is a global leader in facility management energy and sustainability project delivery asset management and technical services. With over 12000 employees worldwide we support critical environments across government healthcare and infrastructure sectors.

How to Apply

If you are a proactive and detail-oriented Service Delivery Coordinator who enjoys working in a fast-paced high-volume environment we would love to hear from you.

BGIS is an equal opportunity employer. We strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia.

Apply Now

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