Night Audit (PT)

Essential Functions

• Responsible for the overnight operations of the Hotel verifying the accuracy of guest accounts balancing charges and revenues as well as assisting with all aspects of guest services and safety.
• Reconcile and complete all daily front desk agents work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office Housekeeping Sales and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Responsible for assisting in the direction and administration of Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
• Handle emergency situations ensuring the safety and security of guests and associates.
• Maintain safety standards for front office associates in accordance with company policy.
• Ability to provide professional communication with internal and external guests.
• Oversee the VIP guest process including but not limited to reviewing VIP reservations and ensuring smooth check-in/check-out.
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
• Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
• Tend to guests complaints questions and provide exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow all cleanliness standards to ensure guests satisfaction.
• Follow 4 Keys service standards standard operation procedures and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission vision and goals of the hotel
• Must be able to prioritize and work efficiently with limited supervision
• Must be able to speak understand and communicate utilizing the primary language(s) used in the workplace
• Requires good communication skills both verbal and written
• Must be able to stand and exert well-paced mobility for up to 4 hours in length
• Must be able to lift up to 75 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 50 lbs
• Must be able to bend stoop squat and stretch to fulfill cleaning tasks
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests supervisors and other employees
• Strong team player able to partner with management and other employees in a professional manner

Job Qualifications/Requirements

Education: High School Diploma or GED equivalence required

Experience: Minimum 1 year experience in a similar role; hotel experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist push and pull stoop and kneel