Membership Operations Coordinator

About Healthy Gamer

If you grew up on the Internet like us you know mental health is more important than ever. But many people face obstacles when seeking traditional mental health care like finding the right support or having the right insurance.

At Healthy Gamer we think modern mental health care should be inclusive and affordable. Our coaching service has helped over 32000 people across 150 countries since its launch in November 2019. Our movement is gaining traction putting us in the top 0.1% of Twitch streamers and the top 1% of YouTube channels. And were working on even more resources to help people find a way forward when they need it.

Weve made an impact in the gaming community but thats not where our mission ends. We want to change how people think about and deal with mental health and were looking for passionate people to help us get there. We are building teams of the best and the brightest in mental wellness and we are having fun doing it.

What Youll Do

Were looking for a part-time Membership Community Coordinator to run the day-to-day operations of our paid membership experience. Under the guidance of the Content Product Manager youll own the membership content calendar post consistently across our community surfaces keep documentation current and own the structure of our membership spaces. This is an execution and engagement-heavy role.

What Youll Own

Membership Content Management

• Own the membership content calendar end-to-end including topics livestream dates and post-livestream handoffs driven by membership community feedback.
• Scout surface and schedule membership guest lecturers with approval from the Content Product Manager.
• Drive the operational work that keeps the monthly content cadence going confirming topics assets and coordination with the content and marketing teams for membership lecture promotion.

Community engagement

• Post announcements on the memberships community platform (Circle) and YouTube membership community tab.
• Manage YouTube membership communications: respond to member questions surface recurring themes to the Content PM and turn frequent questions into documentation or FAQ updates.
• Create posts to drive engagement on the membership community platform and report on whats working with both quantitative and qualitative signals.
• Maintain a community engagement calendar for the Membership community.

Membership Community infrastructure

• Own the structure of the Membership community platform: organization naming posts tagging courses navigation and onboarding.
• Keep the space architecture aligned with what and how members are actually using them.
• Keep the space architecture aligned with features on the HG Platform.

Announcements and Documentation

• Draft and publish member announcements: launches programming changes schedule updates.
• Maintain the auto-generated weekly digest with current content updates and links.
• Build out the member-facing documentation library: how to use Circle how to access content FAQs troubleshooting etc.
• Maintain the internal membership knowledge base: product structure (tiers pricing whats included) decision and experiment history and key member insight themes
• Document recurring member feedback patterns from Circle YouTube comments and the digest so the team has a living view of what members are asking for
• Surface gaps in documentation based on what questions keep coming up

Required

• 2 years running an online community on Circle Discord Slack Mighty Networks Skool or similar
• Strong writing and communication skills with care for sensitive topics
• Organized self-directed and takes initiative
• Comfortable interfacing with senior stakeholders on scheduling and content coordination
• Comfort working in a remote online environment

Nice to have

• Direct Circle experience
• Background in paid membership communities or creator businesses
• Familiarity with mental health gaming or personal development audiences
• Light design skills (Canva or similar) for community graphics