Certification Analyst

This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely professional manner.

Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations: Schaumburg IL or Secaucus NJ.

Pay Range:$95000 - $105000 / year

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Develop technical design documents to build and implement integration solutions.
• Certify new vendors products and functionality against company and regulatory requirements.
• Implement document and test interface projects including beta versions and production enhancements.
• Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
• Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
• Set up support and maintain HUB interfaces while complying with all company standards.
  

Education

• Bachelors degree in Healthcare Business or Information Systems or the equivalent work experience. (Required)

Required Work Experience:

• 3-5 years of experience in a laboratory customer connectivity role.

• Strong commitment to customer service and teamwork.

• Solid grasp of technical and process concepts related to client connectivity.
• Excellent troubleshooting problem resolution and communication skills.
• Proficiency with general connectivity support and problem resolution procedures.
  

Preferred Work Experience:

• 3-5 years of Epic HL7 laboratory implementation experience.
• 5 years of experience in the Health Care industry or with clinical information systems support.
• Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
• Solid understanding of support tools and processes including call tracking software (e.g. Service Manager) Quanum and HL7.
  

Work Environment

Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed accuracy and adeptness to operate in system application. Fast-paced work environment. After hours weekend and holiday work will occasionally be required as determined by the application manager to support software/hardware patches upgrades downtimes and potential disasters

Technical Training or Professional Licensing preferred:

• Epic certification