Director, Education

Director Education

Department: Events & Education
Title: Director Education
Reports To: Managing Director Client Experience

Job Summary:

The Director Education is responsible for the strategic oversight development and evolution of the organizations education portfolio across live hybrid and virtual programs. This role leads content strategy and program design for all educational offerings with a particular focus on scalable virtual education programs such as certification series and structured learning pathways.

Reporting to the Managing Director Client Experience the Director Education partners closely with internal subject matter experts (SMEs) the design team marketing events and technology partners to ensure educational programs are instructionally sound learnercentered operationally effective and financially sustainable.

This role oversees the planning development execution and continuous improvement of virtual education programs; manages the technology and systems supporting program delivery (including learning management systems); maintains accreditations where applicable; and helps guide revenue and profitability strategy for education programs in conjunction with the Managing Director.

The ideal candidate is a strategic thinker with deep experience in adult learning virtual education delivery and crossfunctional collaboration who is passionate about using education as a driver of client value and market differentiation.

Responsibilities:

• Own the strategy structure and ongoing evolution of the organizations education portfolio including a multiyear roadmap aligned to business objectives and the client experience.
• Oversee content development for all educational programslive hybrid and virtualensuring instructional quality consistency and alignment with defined learning outcomes.
• Guide and review educational content created by internal subject matter experts in close collaboration with the design team.
• Lead the planning development launch and continuous improvement of virtual education programs including certification series and structured learning pathways.
• Oversee technology and systems supporting virtual education delivery including learning management systems (LMS) ensuring scalability reliability and effective reporting.
• Maintain accreditations for virtual and applicable live programs ensuring compliance with regulatory industry and organizational standards.
• In partnership with the Managing Director Client Experience help oversee revenue pricing strategy and profitability for education programs.
• Establish standards and best practices for faculty presenters and SMEs to enhance instructional effectiveness and learner engagement.
• Define and monitor key performance indicators (KPIs) to evaluate learner outcomes engagement satisfaction and financial performance; use insights to drive continuous improvement.
• Collaborate crossfunctionally with Marketing Events Technology and Client Experience teams to integrate education into the broader client journey.
• Position education offerings as a source of thought leadership market differentiation and personalized client value through segmented and tailored learning pathways.
  

Qualifications:

• Bachelors degree in Education Instructional Design Learning & Development Communications Business Administration or a related field; or an equivalent combination of education and experience.
• Five (5) years of progressive experience in education program development instructional design professional learning or related fields preferably in a B2B or professional services environment.
• Demonstrated experience leading virtual education programs certification offerings or structured learning portfolios.
• Experience managing learning management systems (LMS) and education technology platforms.
• Experience maintaining continuing education or professional accreditation programs preferred.
• Regulated financial services industry experience is a plus.
• Commitment to staying current on adult learning best practices education technology trends and industry standards.
  

Skills:

• Strong strategic planning and program design capabilities.
• Deep understanding of adult learning principles and learner experience design.
• Excellent project management organizational and prioritization skills.
• Ability to lead through influence and collaboration rather than direct authority.
• Strong interpersonal written and verbal communication skills.
• Comfort working crossfunctionally with SMEs designers marketers technologists and senior leadership.
• Datadriven mindset with the ability to assess program effectiveness and financial performance.
• Passion for education as a tool for client engagement retention and differentiation.
  

ALM First Statement on Diversity & Inclusion: ALM First believes deeply in equality and strongly supports diversity and inclusion. We will continue our commitment to financial inclusion for all Americans as we serve the clients providing critical financial resources to the communities that need them most. We are always looking at how we can improve our own policies and practices to encourage diversity through the use of our designated committee.

Equal Employment Opportunity: ALM First has a commitment to providing equal employment opportunity to all qualified applicants regardless of race color religion national origin sex sexual orientation gender identity pregnancy age citizenship marital status disability veteran status political belief or any other basis protected by applicable law.

Candidate Accommodations: ALM First values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. ALM First provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process please submit a request via email at or via telephone at 1 (U.S.).

Required Experience:

Director