Senior Data Scientist

Immigration sponsorship is not available for this position.

What you can expect

You will build production machine-learning systems that predict customer growth and retention signals. You will partner across engineering sales and product teams using scalable MLOps practices. You will directly influence revenue strategy through automated data-driven scoring and insights.

About the Team

Our team delivers predictive intelligence that drives revenue growth decisions. We collaborate across data engineering product and go-to-market functions. We exist to turn product usage data into actionable business outcomes.

Responsibilities

• Building and deployingend-to-end machine learning models from exploration through production that score customer expansion likelihood and churn risk directly informing revenue strategy.

• Designing and maintainingautomated pipelines for model retraining monitoring and incident response ensuring prediction accuracy and system reliability at scale.

• Partnering with engineering and product teamsto define telemetry schemas and data contracts ensuring high-quality inputs that support longitudinal user behavior modeling.

• Conducting exploratory analyses and experimentsto diagnose conversion changes validate product hypotheses and deliver actionable recommendations to senior leadership.

• Communicating findings and model outcomesto cross-functional stakeholders translating complex results into clear narratives that guide sales product and customer success decisions.

What were looking for

• Demonstrate deep proficiency in Python (including ML libraries) and SQL for data modeling analysis and production model development.

• Show experience building deploying and monitoring machine learning models in production environments with real business impact.

• Apply solid foundations in statistics experimentation design and causal inference to ambiguous business problems.

• Exhibit experience working with product telemetry or event-stream data to model user behavior and lifecycle transitions.

• Communicate complex technical findings clearly to non-technical stakeholders including senior leadership.

Nice to have:

• Operate MLOps platforms (such as MLflow SageMaker or Vertex AI) and data transformation tools (such as dbt or Snowflake) or demonstrate equivalent practical experience.

• Bring experience with model serving frameworks data quality tooling or observability platforms in a SaaS environment.

• Guide early-career team members through code review pairing and knowledge sharing to elevate collective team capability.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.

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